Nylah Black
Vancouver,BC
Summary
I am an individual who possesses exceptional organizational skills and has gained valuable experience in customer service. I started working in restaurants at the age of 16 and have since developed an appreciation for working collaboratively with others while being able to handle the pressure of demanding situations. I am skilled at connecting and building rapport with diverse groups of people. I am always eager to learn new things and strive to perform to the best of my abilities.
Overview
2
2
years of professional experience
Work History
Receptionist
Casbah Day Spa
South Surrey , BC
09.2022 - 09.2023
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Attended weekly meetings with spa management team to discuss upcoming events or promotions.
Server
Rogue Kitchen & wetbar
Vancouver, BC
05.2022 - 09.2022
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Served private events
- Helped out other staff whenever I could
- Accurately recorded orders on point-of-sale system.
- Completed side duties at the end of each shift
Hostess
Hawksworth Restaurant
Vancouver, BC
05.2021 - 09.2022
- Greeted guests warmly and professionally.
- Checked reservations, managed wait list, and coordinated seating arrangements.
- Informed guests of daily specials and menu items.
- Provided menus to guests and answered any questions they had about the food or beverages offered.
- Assisted servers in delivering orders to guest tables promptly.
- Confirmed reservations prior to arrival via phone call or email.
- Assisted bussers in maintaining cleanliness of dining areas during peak hours.
Education
Marketing Management
BCIT
Vancouver, BCSkills
- Appointment Scheduling
- Strong Organization
- Basic Accounting
- Service Promotions
- Front Desk Management
- Reservations Coordination
- Call Management
- Customer Service
- Serving it Right
- Table Setting
- Guest Engagement
- Sales Expertise
- High-Volume Dining
- POS Operation
- Liquor, Wine, and Food Service
Timeline
Receptionist
Casbah Day Spa
09.2022 - 09.2023
Server
Rogue Kitchen & wetbar
05.2022 - 09.2022
Hostess
Hawksworth Restaurant
05.2021 - 09.2022
Marketing Management
BCIT
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