Nyla Raza

Joey Restaurants, Earl's Kitchen + Bar, Moxie's Grill & Bar, The Keg Steakhouse + Bar

Provided exceptional service in high-volume, fast-paced dining environments, managing multiple tables and large parties. Frequently appointed Lead Server, coordinating floor operations, mentoring staff, and ensuring seamless guest experiences. Recommended menu items, upsold specials, and handled guest inquiries, requests, and complaints with professionalism. Recognized for outstanding guest feedback and team collaboration.

• Managed reservations, guest flow, and coordinated team efforts during peak hours.
• Maintained health and safety standards, managed inventory, and ensured organized service areas.
• Trained and supervised staff on service protocols and upselling techniques.

Assisted in managing daily operations, overseeing front-of-house staff, and supporting scheduling, onboarding, and shift transitions. Managed inventory, vendor relations, and handled guest concerns to ensure satisfaction. Led training initiatives for upselling and promotions, fostering a collaborative team environment.

Coordinated takeout and delivery during COVID-19 restrictions, managed socially distanced seating, and ensured safety protocols. Delivered friendly service and assisted with reopening operations. Addressed guest questions on menu changes and safety measures.

Delivered premium service to VIP guests in luxury suites during Blue Jays games. Managed suite operations independently, ensuring an exceptional guest experience and attention to detail. Supported event setup and fulfilled special requests.

Taught English to children in China through one-on-one virtual lessons. Adapted lesson plans to different learning styles and tracked student progress. Managed a consistent teaching schedule across time zones.