Nyla Denne
Barrie,Ontario
Summary
Motivated professional with a drive to achieve sales targets, streamline operations and promote customer loyalty. Possesses excellent leadership, communication, problem-solving and organizational skills. Experienced in managing and training store staff, monitoring customer service and handling customer complaints. Experience in executing promotional opportunities to increase sales and customer loyalty.
Overview
10
10
years of professional experience
Work History
Cashier
Dollar Tree
Woodhaven, MI
08.2023 - 08.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping impulse areas well-stocked.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
Front End Supervisor
FreshCo
09.2018 - 04.2021
- Kept checkout areas clean and organized by delegating tasks to team members.
- Cleaned and sanitized workstations and equipment following regulatory rules and procedures.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Trained and mentored team members to achieve front-end operational goals.
- Received payment by cash, credit cards, and automatic debits.
Sales Associate
Party City
09.2018 - 11.2020
- Encouraged customers to make additional purchases and suggested relevant items.
- Operated cash register and POS to process sales transaction, payments, refunds, and exchanges for customers.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Built relationships with potential customers by providing personalized, helpful advice on product selection.
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
Escalation Supervisor
Transcom Worldwide
03.2014 - 03.2018
- Collaborated with other departments such as technical support, sales, billing.., in order to resolve complex customer issues promptly.
- Created detailed reports about escalated cases to provide insight into root causes of problems.
- Trained new staff on proper procedures, policies and customer service standards.
- Provided coaching and mentoring sessions to team members to help develop their skillsets to prevent future escalated cases.
- Identified training needs for team members, developed customized learning plans, and conducted regular meetings with staff to review performance and implement learning plans.
Education
High School Diploma -
Eastview Secondy School
Barrie, Ontario06.2008
Skills
- Team Supervisor
- Motivational Leadership
- Opening and Closing Procedures
- Front-End Support
- Cash Register Operation
- Accurate Money Handling
- Refunds, Exchanges and Adjustments
- Problem-Solving Skills
Timeline
Cashier
Dollar Tree
08.2023 - 08.2024
Front End Supervisor
FreshCo
09.2018 - 04.2021
Sales Associate
Party City
09.2018 - 11.2020
Escalation Supervisor
Transcom Worldwide
03.2014 - 03.2018
High School Diploma -
Eastview Secondy School
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