Nyla Castelino
Toronto,ON
Summary
Highly reliable and experienced with a track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
3
3
years of professional experience
Work History
Freelancer
Solotech
04.2023 - Current
- Collaborated with clients to define project requirements and deliverables.
- Checked equipment and assembled for orders and returns.
- Evaluated customer needs and feedback to drive product and service improvements.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Maintained and repaired sound equipment.
Security Guard
Lion Guard Cooperation
09.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
PA
Audio Assist, Chin Radio/Tv
12.2022 - 05.2023
- Working on as a, set for the Sunday live show Festival Italiano Di Johnny Lombardi
- Creating set as well as breaking it down, setting up audio, camera, and lighting, working with hosts
- Working as a researcher for ORA QUI (nightly Italian news) airing at 8pm.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Team Member
Tim Hortons
12.2021 - 08.2022
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Solution
Shop, Staples
07.2022 - 08.2022
- Operated POS Register system and created shipments for overcustomers a day
- Worked with different styles of paper and created orders for customers specifically to their needs
- Promptly handled helping customers at self-service kiosk when in in need.
Receptionist
DAFZ
04.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Leaders Private School
2021
Diploma - Television Broadcasting
Seneca College
06.2023
Skills
- First Aid/CPR
- Critical Thinking
- Cultural Awareness
- Analytical and Critical Thinking
- Flexible and Adaptable
- Attention to Detail
- MS Office
- Teamwork and Collaboration
- Multitasking Abilities
Languages
English
Native or Bilingual
Arabic
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Freelancer
Solotech
04.2023 - Current
PA
Audio Assist, Chin Radio/Tv
12.2022 - 05.2023
Security Guard
Lion Guard Cooperation
09.2022 - Current
Solution
Shop, Staples
07.2022 - 08.2022
Team Member
Tim Hortons
12.2021 - 08.2022
Receptionist
DAFZ
04.2021 - 12.2021
High School Diploma -
Leaders Private School
Diploma - Television Broadcasting
Seneca College
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