Nyjah Felix
Toronto,ON
Summary
Highly motivated and goal-oriented professional with a successful track record as a Part-Time UPS Supervisor and Orientation Facilitator/Trainer, also with experience in customer service and carpentry. Currently working at the Mississauga Cintas Distribution Center.
Overview
17
17
years of professional experience
Work History
Full Time Shipping and Receiving Clerk
Cintas
10.2023 - Current
- Coordinated with drivers for scheduled picks-up and deliveries.
- Reviewed order data to verify transactions and shipping dates.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve shipping problems.
- Verified transactions, product orders and shipping dates and entered information into Excel databases and reports.
P/T Air Sort Supervisor/Orientation Facilitator
UPS Canada
10.2019 - 10.2023
- Led a team of 8-16 employees, providing training, and managing daily operations, including coordinating deliveries, and ensuring compliance with company standards. Maintained high-level cooperation between employees, all in a fast-paced high-pressure environment that required a proactive mindset and the ability to multitask.
- Collaborated effectively with colleagues and cross-functional teams to facilitate workflow by providing support where necessary
- Conducted orientations and onboarding for new employees where I would speak to new employees, give them a tour of the warehouse, and conduct classroom presentations introducing them to the benefits of joining the operation and providing initial safety training such as WHMIS
- Processed applications for new hires
- Coordinated recruitment and placement of training program participants with the hiring team and operations supervisor
- Attended team meetings every day to voice concerns and offer constructive feedback to others.
- Computer Skills (Email Management, Microsoft Office, Excel)
- Created and offered testing materials to enhance training, which led to 30% fewer miss-sorts.
- Monitored, evaluated, and recorded training activities or program effectiveness.
- Ensured all safety procedures were being conducted and updated.
- Delegated different tasks to employees ensuring all employees are well trained and versatile.
Uber Eats Delivery Driver
Uber
09.2020 - Current
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- 98% Satisfaction rate with over 1711 deliveries.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction
Assistant Trim Carpenter
self employed
06.2007 - 07.2019
- Worked for my father off/on for 12 years as his assistant.
- Experience installing crown molding, baseboards, wainscotting, waffle ceiling, and door/window trim
- Vast experience working in residential and commercial properties such as Houses, Hotels, Condos, Stores, Restaurants
- Used power tools and hand tools to install fixtures, floorings, trim, and hardware, and cutting materials to specified measurements.
- Installed cabinets and doors and hauled away all waste, disposing of it properly
- Dismantled and demolished areas prior to repairs and installment of new materials.
- Observed safety rules and procedures to prevent mishaps and injuries on job.
- Managed inventory of tools, supplies and equipment.
- Applied Caulking and other finishing materials to trim
Cashier/Server/Dishwasher
De Hot Pot
03.2014 - 05.2015
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Food preparation and serving
- Stock management
Education
Post-secondary - Sales/Business Development Representative
Course Careers
Toronto, ON06.2023
High School Diploma -
ENY Transit Tech
Brooklyn, NY06.2010
Skills
- OSHA certified
- Ability to take and receive criticism/feedback
- Creative problem solving
- Ability to work Independently
- Relationship building
- Ability to use hand/power tools
- Computer Skills (Email Management, Microsoft Office, Excel),
- Organization
- Competitive can-do attitude
- Curious to learn mindset
- Attention to detail
Timeline
Full Time Shipping and Receiving Clerk
Cintas
10.2023 - Current
Uber Eats Delivery Driver
Uber
09.2020 - Current
P/T Air Sort Supervisor/Orientation Facilitator
UPS Canada
10.2019 - 10.2023
Cashier/Server/Dishwasher
De Hot Pot
03.2014 - 05.2015
Assistant Trim Carpenter
self employed
06.2007 - 07.2019
Post-secondary - Sales/Business Development Representative
Course Careers
High School Diploma -
ENY Transit Tech
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