NYIRIAK DENG
Ottawa,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Receptionist
ACB Wellness Resource Centre, Ottawa ON
Ottawa, Canada
05.2023 - 04.2024
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with coordination of events including booking venues, catering services.
- Created spreadsheets to track customer information such as contact details and preferences.
- Responded promptly to emails from customers and other departments within the organization.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
Housekeeper
Greystone Retirement Village, Ottawa Canada
Ottawa, Canada
10.2022 - 05.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and guests when performing daily duties.
Customer Service Representative
Mesfin Wholesaler
Kakuma, Kenya
01.2022 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Patient Attendant
Red Cross, Kakuma
Kakuma
06.2021 - 12.2021
- Assisted patients with daily living activities such as bathing, dressing, eating and mobility.
- Transported patients to medical appointments or other destinations using wheelchairs.
- Maintained cleanliness of patient rooms by performing light housekeeping duties such as dusting and mopping floors.
- Served meals to patients in accordance with dietary requirements specified by dietitian or physician.
- Offered immediate assistance in an emergency and routine paging situations to evaluate needs and delivery.
- Provided physical support to patients to assist in performing daily living activities.
Education
Bachelor of sciences - Statistics -
University of Ottawa
Ottawa05-2024
High School Diploma -
Morneau Shepell Secondary
Kenya11.2021
Skills
- Data Entry
- Office Management
- Administrative Support
- Certified Microsoft Office Specialist
- Security awareness
- Time Management
- Service-oriented mindset
- Organization skills
- Greeting and Seating Clients
- Positive and professional
- Multitasking and prioritization
- Security understanding
- Verbal and written communication
- Skill in Excell
Languages
English
Professional
Swahili
Professional
Dinka
Professional
Timeline
Receptionist
ACB Wellness Resource Centre, Ottawa ON
05.2023 - 04.2024
Housekeeper
Greystone Retirement Village, Ottawa Canada
10.2022 - 05.2023
Customer Service Representative
Mesfin Wholesaler
01.2022 - 07.2022
Patient Attendant
Red Cross, Kakuma
06.2021 - 12.2021
Bachelor of sciences - Statistics -
University of Ottawa
High School Diploma -
Morneau Shepell Secondary
Similar Profiles
Jayendra KurukulasekaraJayendra Kurukulasekara
Volunteer Canvasser at Ottawa Centre NDPVolunteer Canvasser at Ottawa Centre NDP
Dere RagnitzDere Ragnitz
Executive Chef at Ottawa Conference and Events CentreExecutive Chef at Ottawa Conference and Events Centre
Marc ScrivenerMarc Scrivener
Volunteer Executive Director at Canterbury Community Police Centre - Ottawa PoliceVolunteer Executive Director at Canterbury Community Police Centre - Ottawa Police