Nyiranuma Nirora
Ottawa,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MSI Corps
08.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Hostess
Basic-Fit
12.2021 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
Mc Donalds
01.2017 - 01.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Financial Administration Assistant
Pasmans Gasgarden
01.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
Administratieve Assistant
De Haan Beveiliging
01.2017 - 01.2018
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
College Diploma - Financial Administrator
Vista College
Sittard Nederland03.2023
College Diploma - Administrative Assistant
Leeuwenborgh
Maastricht 06.2019
College Diploma - Retail Sales Assistant
Leeuwenborgh
Maastricht 06.2017
Skills
- Order Fulfillment
- Microsoft Excel
- Customer Relations
- Customer Service
- Retail Sales Customer Service
- Citrix
- Customer Order Fulfillment
- Customer Experience
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
MSI Corps
08.2023 - 05.2024
Hostess
Basic-Fit
12.2021 - 06.2023
Financial Administration Assistant
Pasmans Gasgarden
01.2018 - 01.2019
Crew Member
Mc Donalds
01.2017 - 01.2021
Administratieve Assistant
De Haan Beveiliging
01.2017 - 01.2018
College Diploma - Financial Administrator
Vista College
College Diploma - Administrative Assistant
Leeuwenborgh
College Diploma - Retail Sales Assistant
Leeuwenborgh
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