Nyimaya Viola Jonathan
Victoria,BC
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction at LongBeachLodge by mastering multitasking and fostering team collaboration. My adeptness in dining room management and customer service ensured seamless operations, even during peak hours, demonstrating a keen eye for detail and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Host/busser
LongBeachLodge
Tofino, BC
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Room Attendant/ Evening Turndown
Long Beach Lodge Resort/ Wickaninnish Inn
Tofino, BC
05.2023 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Checked appliances in guest rooms to determine good working order.
Education
Diploma In Counseling Psychology - Psychology
Daystar University
Nairobi, Kenya06.2024
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Detail Oriented
Server Support
Reservations
Guest Relations
Dining room management
Languages
English
Professional Working
Timeline
Host/busser
LongBeachLodge
10.2023 - Current
Room Attendant/ Evening Turndown
Long Beach Lodge Resort/ Wickaninnish Inn
05.2023 - Current
Diploma In Counseling Psychology - Psychology
Daystar University