Nyesha Durrant
Toronto,Ontario
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Fresh & Wild
06.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Worked flexible schedule and extra shifts to meet business needs.
Host
Moxies
08.2020 - 11.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Restaurant Hostess
Joeys
09.2019 - 12.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Delivered pick-up and curbside orders to guests.
Education
High School Diploma -
Northern Secondary School
Toronto, ON06.2018
Skills
- Payment Collection
- Drawer balancing
- Customer Assistance
- Customer Service
- POS Systems
- Cash Handling
- ID Verification
- Guest inquiries
- Cash handling and management
- Cleaning and sanitizing
Languages
English
Native or Bilingual
Certification
- Smart serve Certified
Timeline
Cashier
Fresh & Wild
06.2023 - 01.2024
Host
Moxies
08.2020 - 11.2022
Restaurant Hostess
Joeys
09.2019 - 12.2020
High School Diploma -
Northern Secondary School
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