Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Managed store personnel by delegating tasks and supervising daily operations.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
CUSTOMER SERVICE REPRESENTATIVE
Shoppers Drug Mart
11.2020 - 05.2021
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Order tests that could determine the causes of product malfunctions.
CUSTOMER SERVICE
PetValu
01.2020 - 11.2020
Stocked shelves
Kept tidy and clean
Keep an organized environment
Feed animals
PRODUCE CLERK
Loblaws
12.2019 - 07.2020
Answer customers' questions about merchandise and advise customers on merchandise selection
Take inventory or examine merchandise to identify items to be reordered or replenished
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
Clean display cases, shelves, and aisles
Stamp, attach, or change price tags on merchandise, referring to price list.
Community Service Volunteer
Pool Watcher
07.2017 - 08.2017
• Kept Count on the amount of people inside the pool at all times meanwhile making sure we do not exceed the amount
• Providing Coloured Wristbands according to the rules of which the colours are designated too
Education
High School Diploma -
ST. BASIL-THE-GREAT COLLEGE SECONDARY SCHOOL
Toronto, ON
06.2021
Skills
Customer Service
References
C. Ammendolia, Secondary School Teacher, (416) 393-5513, carlaammendolia@tcdsb.org, Former Teacher
U. Rossi, Principal, (610) 933-2453, rossi.p@tcdsb.ca, Former Principal