Nyayiel Lok
San Diego
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Forever 21
11.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Specialist
Nordstrom
01.2019 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Associate
InMotion
09.2019 - 01.2021
- I welcomed and assisted customers upon arrival
- I maintained knowledge of promotions, products, and an inviting spirit
- I confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, and manage complaints of any sort.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Receptionist/Caregiver
SUNRISE OF SABRE SPRINGS
01.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- On top of that, I was also an overnight caregiver which involved making sure residents were safe asleep and changing them or supervised bathroom breaks.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
Senior Helpers
04.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Nursing
CALIFORNIA STATE UNIVERSITY CHANNEL ISLANDS
Camarillo, CAHigh School Diploma -
GOMPERS PREPARATORY ACADEMY
San Diego, CA06.2018
Skills
- Conflict Resolution
- Multi-Tasking Strength
- Listening Skills
- Technical Support
- Documentation and Reporting
- Data Inputting
- Patient Companionship
- Mobility Assistance
Timeline
Caregiver
Senior Helpers
04.2022 - Current
Receptionist/Caregiver
SUNRISE OF SABRE SPRINGS
01.2020 - 01.2022
Sales Associate
InMotion
09.2019 - 01.2021
Customer Service Specialist
Nordstrom
01.2019 - 08.2019
Sales Associate
Forever 21
11.2018 - 01.2019
Nursing
CALIFORNIA STATE UNIVERSITY CHANNEL ISLANDS
High School Diploma -
GOMPERS PREPARATORY ACADEMY
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