Nyasha Ndomondo
London, Ontario,Ontario
Summary
Skilled Resident Manager with comprehensive experience managing residential properties. Bring strengths in tenant relations, lease administration and facility maintenance. Successfully upheld high standards of cleanliness, safety and resident satisfaction in previous roles. Display robust problem-solving skills and ability to multitask, ensuring smooth operations within busy environments.
Overview
7
7
years of professional experience
Work History
Resident Manager
Company Name
London, Canada
03.2023 - Current
- Oversaw the management of 144 apartment units and 60 townhouses, leading tenant engagement and conflict resolution strategies
- Enhanced community relations by improving maintenance response times by 60% and cultivating trust with tenants
- Developed and executed administrative policies to ensure compliance and operational excellence
- Proven experience dealing with tenants, resolving complaints, and managing relationships with clients or stakeholders.
- Knowledge of rent collection, budgeting, and financial reporting.
Service Coordinator
London Honda
London, Canada
01.2022 - 01.2023
- Directed service operations, ensuring exceptional client experiences and addressing concerns effectively
- Coordinated scheduling and communication between service departments, optimizing workflows
- Maintained detailed service records, safeguarding confidentiality and accuracy
Administrative Assistant
TD Bank
London, Canada
05.2019 - 03.2021
- Delivered seamless administrative support, managing sensitive client data with discretion
- Improved operational efficiency through proactive document management and resource organization
Tenant Coordinator
Red Maple Groves
Indiana, USA
08.2017 - 02.2019
- Administered subsidized housing programs for 120 townhouses, balancing tenant needs with regulatory compliance
- Developed equitable housing solutions by conducting needs assessments and resolving non-payment issues
- Supported tenants in navigating legal processes, fostering understanding of housing regulations
Education
Diploma - Business Administration
Phwezi Technical College
12-2014
Skills
- Trauma-Informed and Client-Centered Practices
- Program Development and Supervision
- Staff Leadership and Coaching
- Conflict Resolution and Communication
- Community Engagement and Partnership Building
- Organizational Development and Policy Implementation
Additional Qualifications
- Extensive experience managing diverse communities with sensitivity and integrity.
- Strong computer skills, including proficiency in Microsoft Office and database management.
- Valid driver’s license, reliable vehicle, and satisfactory Vulnerable Sector Criminal Records Check.
Timeline
Resident Manager
Company Name
03.2023 - Current
Service Coordinator
London Honda
01.2022 - 01.2023
Administrative Assistant
TD Bank
05.2019 - 03.2021
Tenant Coordinator
Red Maple Groves
08.2017 - 02.2019
Diploma - Business Administration
Phwezi Technical College
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