Nyanut Kuot

• Responsible for cashier duties
• Online orders and credit card transactions
• Scheduled client appointments
• Conducted customer service surveys
• Provided policy and service information
• Assisted customers with warm and courteous attitude
• Resolved customer information and complaints
• Responded to telephone and in-person requests for information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as top performer within team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into team.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Handled customer inquiries and suggestions courteously and professionally.

• Improved patient comfort by consistently providing compassionate care and maintaining clean, safe environment.
• Enhanced patient recovery by diligently assisting with mobility exercises and physical therapy routines.
• Ensured accurate record-keeping by meticulously updating patient charts and reporting any changes in condition to medical staff.
• Contributed to efficient hospital operations by promptly responding to call lights and addressing patient needs.
• Fostered positive relationships with patients and their families through empathetic listening, clear communication, and genuine concern for their wellbeing.
• Collaborated effectively with interdisciplinary healthcare teams to provide comprehensive patient care throughout hospitalization.
• Promoted healing atmosphere within ward by maintaining organized workspace free of clutter or hazards.
• Continuously expanded professional knowledge through regular participation in trainings on topics such as infection control practices or crisis intervention techniques.
• Actively engaged in ongoing observation of patients'' mental/emotional status adjusting care approach accordingly for maximum support during recovery journey.
• Developed individualized rapport with each patient under my care allowing for better understanding of unique needs/preferences leading to increased satisfaction rates.
• Served as reliable point of contact for family members seeking updates on their loved ones'' conditions, fostering trust and open communication.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Provided care with personal basic needs such as bathing, dressing, skin care, oral care, and hair care according to provided care plan.

•Served as a reliable point of contact for family members seeking updates on their loved ones'' conditions, fostering trust and open communication.

•Efficiently managed multiple patient care priorities simultaneously while maintaining a calm demeanor under pressure, contributing to overall hospital performance.

• Maintained clean and safe environment to promote patient safety and comfort.
• Supported patient admissions, discharges, and transfers to promote team productivity.
• Used principles of growth and development to provide age-specific treatment and care.
• Checked patient rooms for adequate linens and supplies and restocked as necessary.
• Aided patients with wound and pressure sore care, alleviating pain and stress.
• Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.

• Answered questions regarding room charges and processed final transactions.
• Correctly handled business phone calls and directed to appropriate recipients.
• Performed housekeeping activities such as cleaning: mopping, dusting, and tidying up clients’ rooms.
• Handled escalated issues with professionalism and diplomacy, ultimately resolving problems to the satisfaction of both parties involved.
• Maintained up-to-date knowledge of industry trends, allowing for proactive adjustments to better serve guests.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Created welcoming and comfortable environment for guests.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained accurate and up-to-date records of guest information.
• Assisted guests with variety of services and local attraction information.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
• Scheduled and confirmed restaurant reservations for guests.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Maintained neat and orderly front desk and lobby area to uphold hotel standards.