Nyanuer Loang Bipean
Calgary,AB
Summary
Proven Client Service Representative with a track record of enhancing customer satisfaction at ATB Financial, adept in CRM software and maintaining professionalism under pressure. Excelled in teamwork, boosting client relations through effective complaint handling and escalation management. Achieved notable improvements in service quality, contributing to team goals with a positive impact on customer care standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Service Representative
ATB Financial
04.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Career Development Coordinator
Komkana Africana Institute
01.2023 - Current
- Organized skill-building workshops, enhancing employees'' abilities to excel in their current roles and pursue future advancement opportunities.
- Assisted in promoting career-related on campus programming.
- Collaborated cross-functionally with other departments to align professional development efforts across the organization, ensuring consistent messaging and access to resources for all employees.
- Assisted students in skill development such as job searching, networking, ethical conduct and negotiations.
- Boosted job placement rates by establishing strong relationships with local employers and organizing networking events.
- Assisted students with creating successful search documents such as resumes, cover letters and applications.
- Conducted labor market research to identify emerging trends and opportunities for professional development within the organization.
Customer Care Attendant
Calgary Stampede
07.2017 - 04.2024
- Resolved complex issues effectively by employing problem-solving skills and collaborating with team members when necessary.
- Implemented feedback from supervisors to continuously improve personal performance as a Customer Care Attendant.
- Increased first-call resolutions by utilizing strong troubleshooting abilities and extensive product knowledge.
- Ensured timely responses to customer queries, elevating overall service quality.
- Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality.
- Streamlined communication channels for improved customer relations and faster issue resolution.
Education
Bachelor of Arts - Economics
University of Calgary
Calgary, None06-2022
Skills
- Customer support
- Payment processing
- Time management
- Escalation management
- Active listening
- problem solving and interpersonal skills
- Teamwork and collaboration
- Administrative and office support
- Microsoft office
- Software Proficient (CRM) ,CSA, Portal
- Calm and professional under pressure
Languages
Swahili
Native or Bilingual
Nuer
Native or Bilingual
Certification
psychological health.
Life License Qualification Program Insurance Course LLQP
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Pilates
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Youth Development Programs
- Fashion and Style
Timeline
Client Service Representative
ATB Financial
04.2024 - Current
Career Development Coordinator
Komkana Africana Institute
01.2023 - Current
Customer Care Attendant
Calgary Stampede
07.2017 - 04.2024
Bachelor of Arts - Economics
University of Calgary
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