Nyaliep Stephan
Leduc,AB
Summary
Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering more than ten years of experience in customer service. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level service position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Gas Station/A&W
Cashier Customer Service
Viking, AB
09.2015 - 07.2018
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Confirmed excellent customer service by quickly resolving customer concerns.
McDonald’s
Cashier
Edmonton, AB
11.2012 - 09.2014
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
Rexall
Customer Service Representative
Edmonton, AB
03.2010 - 08.2012
- Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
- Prepared and submitted regulatory file applications and supporting documentation.
- Wrote or updated standard operating procedures, work instructions or policies.
- Received, researched and resolved consumer inquiries.
- Completed and reported on Product or Service impact assessments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Sale Assistant
Shopper Drug Mart
Calgary, AB
11.2009 - 06.2010
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Safeway
Team Leader
Calgary, AB
01.2006 - 12.2009
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Responded proactively and positively to rapid change.
Education
Diploma - Dental Assistant
Nait
Edmonton, ABSkills
- Safe Work Practices
- Active Listening
- Customer Transactions
- Tire Replacement
- Payment Processing
- Cash Handling
- Cash Register Balancing
- Station Preparation
- Customer Needs Assessments
- POS Systems
- Billing and Payment Processing
- Critical Thinking
- Inventory Counts
Languages
English
Native or Bilingual
Timeline
Gas Station/A&W
Cashier Customer Service
09.2015 - 07.2018
McDonald’s
Cashier
11.2012 - 09.2014
Rexall
Customer Service Representative
03.2010 - 08.2012
Sale Assistant
Shopper Drug Mart
11.2009 - 06.2010
Safeway
Team Leader
01.2006 - 12.2009
Diploma - Dental Assistant
Nait