Rebecca Lam

customer service and administration

• Kept clients engaged in social networks and communities for personal health and growth.
• Visited home environments to help clients develop comprehensive life, technical and job skills.
• Prepared agendas and took notes at meetings to archive proceedings.
• Monitored employee and customer interactions to assess quality of service.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Created, prepared, and delivered reports to various departments.

• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Provided compassionate and patient-focused care to cultivate well-being.
• Replaced bandages, dressings and binders to care for wounds and encourage healing.
• Monitored clients' overall health and well-being and noted significant changes.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Scheduled daily and weekly care hours for client caseload.
• Completed regular check-ins and progress report for each client.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted patients with self-administered medications.

• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Represented organization positively and professionally while providing community with much-needed services.
• Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
• Maintained internal database of service workers, participants, activities and other relevant details.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Provided administrative support to department leads to help organize events and fundraisers.
• Helped clients navigate social services system and access needed resources.
• Created educational materials to convey important information to service recipients.
• Facilitated community outreach to expand participation and support.
• Maintained clean, neat, and operational facilities to serve program needs.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
• Kept case files updated, accurate and aligned with requirements.
• Gathered opinions and support from grass-roots supporters to solidify group position.

• Collected, arranged, and input information into database system.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained database systems to track and analyze operational data.
• Sorted and organized files, spreadsheets, and reports.