Nyah Duguid
Stony Mountain,Manitoba
Summary
A dependable individual with exceptional people skills. A real team player committed to high levels of job performance. Positively interacts with people and strives to ensure complete customer service satisfaction. Committed, driven, attentive to detail and interested in learning new roles and taking on challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Flightcraft Aviation
06.2023 - 02.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanour throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies and Transport Canada regulations.
Grocery Clerk
Timothy Wytinck
06.2020 - 06.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Housekeeping a Attendant
Patty Martin
06.2020 - 09.2020
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
Education
No Degree - Faculty of Arts
University of Manitoba
Winnipeg, MB04.2028
Skills
- Passenger Assistance
- Customer Service Management
- Baggage handling
- Team Collaboration
- Public Announcements
- Travel documentation
- Transport Canada Regulations
- Cleaning & Sanitization
- Attention to Detail
- Fast Learner
- Positive Attitude
- Time Management
Languages
French
Limited Working
Certification
CASAP- Canadian Aviation Security Awareness Program
Timeline
Passenger Service Agent
Flightcraft Aviation
06.2023 - 02.2024
Grocery Clerk
Timothy Wytinck
06.2020 - 06.2023
Housekeeping a Attendant
Patty Martin
06.2020 - 09.2020
No Degree - Faculty of Arts
University of Manitoba
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