Nya Martin
Bay Point
Summary
Seasoned professional with a robust background in transportation and logistics. Expert in strategic route development and adept in effective communication, I excel in optimizing system performance and customer satisfaction. Demonstrated ability in analytical problem-solving and dispatch coordination, ensuring seamless operations and client relations. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software.
Overview
8
8
years of professional experience
Work History
Dispatcher / CSR
Pacific Coast Containers
03.2025 - 10.2025
- Plan and dispatch container pickups in a timely and cost-effective manner, coordinating with drayage carriers to meet customer needs and deadlines.
- Monitor the status of all shipments, track loads, and proactively identify and solve any issues that arise.
- Serve as a POC for carriers, port authorities, freight forwarders, and internal teams to ensure smooth operations.
- Ensure timely and accurate data entry for drayage orders in transportation management systems (TMS) and other relevant software.
- Manage shipment costs, review and approve invoices, and negotiate rates when necessary.
- Maintain and develop relationships with drayage carriers to build capacity and ensure service reliability.
Dispatcher / Scheduler
Transdev Services
04.2023 - 06.2024
- Oversaw communication infrastructure and vehicle tracking operations.
- Facilitates issue resolution by discussing client concerns with operators and management.
- Ensured punctual arrivals through proactive route modifications using the Trapeze System.
- Coordinated with operators to ensure balanced distribution of trips among routes.
- Oversee daily system performance, identifying and resolving issues.
- Communicate effectively with Operators on customer updates, cancellations, and directional guidance.
- Collaborates in reviewing and analyzing operations metrics.
- Covers routes when drivers call out, leave early, or are experiencing vehicle issues.
- Scheduled same-day rides and updated client travel arrangements as necessary.
- Provides customer service to clients regarding availability, reservations, cancellations, or other operational needs.
- Managed scheduling and coordination for regional trips.
- Manage and adjust daily route schedules to maximize system efficiency.
- Ensured regular updates of client and system files.
- Adjust route start and end times as necessary to minimize deadhead.
- Reviewed trip edits, verified fare data, and compiled daily reports for dispatch teams.
Transportation Operations Management
Amazon
11.2017 - 12.2022
- Oversaw scheduling and coordination of inbound and outbound trailers.
- Welcomed and guided drivers, offering assistance when required.
- Collaborated with Warehouse Management to maintain trailer loading quality and safety.
- Created detailed summaries for employee shifts, call-outs, and workplace demands.
- Managed and reported damages and repairs for tractors and trailers.
- Ensured yard accuracy through routine audits and radio communication.
- Trained employees on ever-changing procedures and policies.
- Collaborated with teams to boost efficiency through feedback sessions.
- Assisted management forecasting potential transportation delays.
- Coordinated efforts within the team to deliver results beyond set standards.
Education
Some College (No Degree) - Travel and Tourism
Los Medanos College
Pittsburg, CA01.2015
Skills
- Efficient time allocation
- Strategic route planning
- Communication effectiveness
- Problem analysis and resolution
- Trapeze and TMS expertise
- Thriving under pressure
- Listening skills
- Database oversight
- Organizational multitasking
- Geographic knowledge
- Database maintenance
- System tracking
- Client relationship management
- Monitoring field personnel and vessels
- Schedule coordination
- Concise communication
Timeline
Dispatcher / CSR
Pacific Coast Containers
03.2025 - 10.2025
Dispatcher / Scheduler
Transdev Services
04.2023 - 06.2024
Transportation Operations Management
Amazon
11.2017 - 12.2022
Some College (No Degree) - Travel and Tourism
Los Medanos College