Nya Jones
Los Angeles
Summary
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Circle H Veterinary Hospital
Blythe, CA
12.2024 - 06.2025
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments for multiple doctors, ensuring optimal time management
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Food and Beverage Attendant
Blythe Municipal Golf Course
Blythe, CA
02.2024 - 11.2024
- Demonstrated exceptional multitasking skills during peak hours, accurately managing indoor and outdoor tables
- Kept work stations clean and organized work area throughout shifts to uphold sanitation standards
- Provided recommendations on menu items based on guests' preferences and dietary restrictions
- Efficiently processed guest payments using POS system while maintaining accuracy in cash handling procedures
- Possessed knowledge of current promotions or specials offered by the establishment for effective upselling opportunities
- Built strong relationships with customers through personalized interactions and follow-up communication
- Provided exceptional customer service to golfers, assisting with product selection and answering inquiries about equipment and accessories
Crew Member
Fatburger
Blythe, CA
01.2021 - 10.2021
- Maintained high standards of customer service during high-volume, fast paced operations.
- Communicated clearly and positively with co-workers and management.
- Master point-of-service (POS) computer system and automated order taking.
- Executed work orders fast and precisely.
- Handled currency and credit transactions quickly accurately.
- Followed procedures of safe food preparation, assembly and presentation.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Cross trained and coordinated scheduling with team members to ensure seamless service.
- Took initiative to find extra tasks when scheduled duties were complete.
- Kept a clean workstation by sanitizing the work area.
Crew Member
McDonald's
Blythe, CA
03.2020 - 01.2021
- Received payments by cash, credit cards, or automatic debits.
- Assisted customers by providing information and resolving their complaints.
- Issued receipts, refunds, credits or change due to customers.
- Greet customers who entered the establishments.
- Count money in cash drawers at the beginning of shifts to ensure the correct amounts and that there is adequate change.
- Compute and record totals of transactions.
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
Education
Bachelor of Arts - Broadcast Journalism
California State University, Fullerton
Fullerton, CA05-2027
Associate's Degree - Psychology
Palo Verde College
Blythe, CA05.2025
High school diploma - undefined
Palo Verde High School
Blythe, CA06.2021
Skills
- Efficient workspace management
- File system maintenance
- Numerical problem-solving
- Sales proficiency
- Fluent in English
- Experienced in office management
- Reception management
- Compassionate patient support
- Effective telephone interaction
- Effective mediation skills
- Intake
- Medical scheduling
Certification
- Driver's License
- Food Handler's Certification
Timeline
Receptionist
Circle H Veterinary Hospital
12.2024 - 06.2025
Food and Beverage Attendant
Blythe Municipal Golf Course
02.2024 - 11.2024
Crew Member
Fatburger
01.2021 - 10.2021
Crew Member
McDonald's
03.2020 - 01.2021
High school diploma - undefined
Palo Verde High School
Bachelor of Arts - Broadcast Journalism
California State University, Fullerton
Associate's Degree - Psychology
Palo Verde College