NYA DAVIS
Martinez
Summary
Professional, energetic, and detail-oriented high school graduate with strong customer service, and organizational skills. Talented lead customer service representative, polished in balancing customer needs and company demands. Demonstrated ability to communicate effectively and build relationships. Committed to delivering efficient and ethical service that aligns with company values.
Overview
5
5
years of professional experience
Work History
Front Desk/Customer Service Assistant
Orinda Shoe Service
Orinda
2023.07 - 2026.01
- Clear communication with customers on service options, addressing and answering customer concerns while handling incoming and outgoing correspondence (phone calls, emails, postal mal)
- Maintained inventory, stock, and management of important deadlines
- Created and completed month long restructuring project to ensure streamlined work throughout shop
- Assisted customers with shoe repairs and restoration inquiries effectively
- Handled numerous customer complaints and resolved issues with professionalism
- Trained new staff on customer service protocols and systems used
- Processed cash/card transactions efficiently and accurately for customer purchases
Office Assistant
Skyview Window Cleaning
Martinez
2022.09 - 2023.06
- Office Organization: Maintenance of an organized office environment, including filing systems, office supplies, and equipment
- Document preparation: Create, format, and edit documents such as reports, presentations, and spreadsheets along with maintaining and updating company records, including employee files, contracts, and other important documents
- Data Entry: Input and manage data, ensuring accuracy and confidentiality
Residential Airbnb Cleaner
Leah Moffet
Martinez
2021.01 - 2022.08
- Detailed and thorough cleaning of bedrooms, bathroom, kitchens, and common living areas including hard surface cleaning, baseboards, ceiling fans, etc.
- Floor cleaning on different materials including hardwood, laminate, carpet, room rugs, and others as such
- Professional window cleaning: window pane, sills, and frames
- Housekeeping skills like bed making, presentable towel folding, and others
- Maintained cleanliness in assigned areas using appropriate cleaning supplies and equipment.
- Responded promptly to urgent cleaning requests from staff or management as needed.
Education
High School Diploma -
Visions In Education Charter School
Carmichael, CA05.2023
Skills
- Strong interpersonal skills
- Web and tech-savvy
- Adaptable
- Reliable in high-pressure situations
- Self-motivated
- Strong work ethic
- Complaint resolution
- Cash handling
- Office organization
- Inventory management
- Staff training
- Attention to detail
- Effective teamwork
References
Available upon request
Timeline
Front Desk/Customer Service Assistant
Orinda Shoe Service
2023.07 - 2026.01
Office Assistant
Skyview Window Cleaning
2022.09 - 2023.06
Residential Airbnb Cleaner
Leah Moffet
2021.01 - 2022.08
High School Diploma -
Visions In Education Charter School