Natalia West
Mission,BC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
General Manager
CCON Metals Inc.
05.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Prepare regular reports for the President of the company.
Office Administrator
CCON Metals Inc.
09.2017 - 05.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds and reconciled accounts.
- Processed payroll and promptly distributed checks.
- Quoted prices to customers over the phone based off information they provided.
- Dispatched appropriate freight to pick up material.
- Created export paperwork for full battery loads.
Bookkeeper/Administrative Assistant
CCON Metals Inc.
11.2014 - 09.2017
- Maintained and processed invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reduced financial discrepancies through transaction monitoring and management.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Scale House Operator/Admin Assistant/Bookkeeper
CCON Metals Inc.
03.2012 - 09.2014
- Operated scales and issued tickets.
- Communicated with graders to share information related to product.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Answered customer calls professionally and routed to appropriate person.
- Greeted customers and provided excellent service to internal and external clients.
Education
Business Administration Diploma -
CDI College of Business And Technology
Abbotsford, BC06.2011
Accounting Certificate -
CDI College of Business And Technology
Abbotsford, BC06.2011
Skills
- Staff Supervision
- Financial Administration
- Account Management
- Excellent Team Player
- Efficient Multi-Tasker
- Team Oversight
- Staff Training
- Performance Evaluations
- Staff Motivation
- Time Management
Languages
Ukrainian
Native or Bilingual
English
Full Professional
Polish
Full Professional
Russian
Full Professional
Hebrew
Limited Working
Additional Information
References available upon request
Timeline
General Manager
CCON Metals Inc.
05.2019 - Current
Office Administrator
CCON Metals Inc.
09.2017 - 05.2019
Bookkeeper/Administrative Assistant
CCON Metals Inc.
11.2014 - 09.2017
Scale House Operator/Admin Assistant/Bookkeeper
CCON Metals Inc.
03.2012 - 09.2014
Business Administration Diploma -
CDI College of Business And Technology
Accounting Certificate -
CDI College of Business And Technology
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