Nwanyaukwu Deborah Ogbimi
Langley,BC
Summary
Detail-oriented Administrative Assistant with over five years of experience in customer service, case management, and client support. Expertise in document management, scheduling, and data entry enhances operational efficiency. Proficient in Microsoft Office, Salesforce, and Xero, ensuring accurate and confidential handling of client inquiries.
Overview
6
6
years of professional experience
Work History
Administrative & Customer Support Specialist
Xero UK Ltd
01.2025 - 10.2025
- Handled customer enquiries through phone, email, and chat to ensure timely resolution and satisfaction.
- Resolved complex account and software-related enquiries.
- Coordinated follow-up activities and facilitated customer onboarding to enhance user experience.
- Maintained accurate customer records and case notes in Salesforce to support effective case management.
Debt Advisor
StepChange Debt Charity
07.2022 - 12.2024
- Managed confidential client files, ensuring accuracy for compliance and client trust.
- Scheduled appointments and communicated with clients regarding case progress.
- Scheduled appointments and communicated case progress to clients, enhancing client understanding and engagement.
- Managed confidential client files and maintained accurate records.
Job Search Advisor
Serco Plc
01.2021 - 07.2021
- Coordinated administrative tasks for employment programs to ensure smooth operation.
- Managed documentation, updated data, and scheduled appointments to enhance program efficiency.
- Guided clients through applications, CV preparation, and interview processes to improve job readiness.
Warehouse Operative
Next Distribution
12.2019 - 01.2020
- Maintained accurate inventory records to ensure order fulfillment accuracy and processed orders efficiently to support timely delivery.
- Picked customer orders in Next Distribution warehouse using handheld scanners.
- Packed stock for dispatch in line with distribution centre standards.
- Replenished pick faces with incoming inventory from storage bays.
Education
Bachelor of Science (BSc) - Accountancy
Benson Idahosa University
Benin CitySkills
- Customer Service & Client Relations
- Client onboarding
- Salesforce & Xero Software
- Data Entry & Records Management
- Data accuracy
- Confidential information management
- Office coordination
- Calendar Management & Scheduling
- Microsoft Office (Word, Excel, Outlook, Teams)
- File management
- Time Management & Problem Solving
Timeline
Administrative & Customer Support Specialist
Xero UK Ltd
01.2025 - 10.2025
Debt Advisor
StepChange Debt Charity
07.2022 - 12.2024
Job Search Advisor
Serco Plc
01.2021 - 07.2021
Warehouse Operative
Next Distribution
12.2019 - 01.2020
Bachelor of Science (BSc) - Accountancy
Benson Idahosa University