NWANKWO LOUISIAN CHIDERA
Toronto,ON
Summary
Customer Service Representative seeking to bring value to organizations with focus on active listening and analytical problem-solving skills, very eager to grow and learn from other professional team members. Proactive team player that uses a vast range of skills, precision and detail oriented approach. I am ready to add massive value to your organization with my detailed planning from start to finish, ensuring a seamless execution for successful growth with-in the organization, while maximizing profits and resources. “He who fails to plan, is planning to fail”- Winston Churchill.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nextwave Ltd
04.2022 - 12.2023
- I provided primary customer support to internal and external customers.
- I offered advice and assistance to customers, paying attention to special needs or wants.
- I maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered friendly and efficient customer service to 200+ customers daily, actively listening to order requests and providing tailored product suggestions.
- Processed transactions and handle cash and credit card payments efficiently and accurately.
- Efficient collaboration with team members.
Junior Accountant
Nigerian Army
03.2021 - 03.2022
- I managed all the financial records and made weekly reports on expenses made.
- I evaluated and improved financial records to make important business decisions.
- I processed payroll by validating work hours and attendance of employees.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Trained new employees on accounting principles and company procedures.
Education
Post-Baccaleurate Diploma - Software Development
George Brown College
Toronto, ON12.2024
B. Sc. - Computer Science
Augustine University
Lagos , Nigeria09.2020
High School Diploma -
The Lagoon School
Lagos, Nigeria07.2016
Skills
- Cultural Awareness
- Analytical and Critical Thinking
- Flexible and Adaptable
- Teamwork and Collaboration
- Multitasking Abilities
- High attention to detail
- Efficient and strong communication skills
- Customer service skills
- High organizational skills
- Ability to maximize resources through efficient scheduling and allocation of resources
- Interpersonal skills
Accomplishments
- PUBLICATIONS
B.Sc Thesis: “Security Enhancement of an Automated Teller Machine
Using Fingerprint and Password”
- Researchgate.net, December 2020
- Https://www.researchgate.net/publication/347615202_Security_Enhancement_of_an_Automated_Teller_Machine_Using_Fingerprint_and_Password
Timeline
Customer Service Representative
Nextwave Ltd
04.2022 - 12.2023
Junior Accountant
Nigerian Army
03.2021 - 03.2022
Post-Baccaleurate Diploma - Software Development
George Brown College
B. Sc. - Computer Science
Augustine University
High School Diploma -
The Lagoon School
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