Nwaneri Winifred Amaka
Toronto,ON
Summary
To further improve my skills as a Finance Analyst by working for a challenging organization with high goals . Proven track record of effectively managing the entire sales. Familiarity with pertinent tax laws, regulations, procedures, and precedents. Responsible Revenue Officer with familiarity with tax laws, regulations, procedures and precedents. Wide knowledge of federal and state laws with respect to collection and assessment. Outstanding investigative skills analyzes financial records in order to verify information.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Revenue Officer
Arik Air ltd
01.2017 - 09.2023
- Daily filling of flight documentation (Tellers, Manifests/Boarding passes, coupons etc.) from all sales stations
- Monitoring and reconciliation of sales report on reservation system vs
- TSR/Rank Collections
- Verification and reconciliation of flight boarding pass, Manifest, Coupon, vs
- Amount lodged in bank
- Verification of fare charger on each ticket with approved fare sheet for various sectors
- Identifying discrepancies on verifications and reconciliation exercise and establish cause
- Working with other finance units in preparation of financial report
- Monitoring and follow-upon on stations to ensure returns and all required documentations are received on time
- Writing of periodic financial revenue audit reports including daily activity reports to Supervisor / Manager
- Periodic financial reporting of revenue generated in different sales point as requested by Manager
- Visitation of station to resolve revenue discrepancies and cash deposit reconciliation
- Resolve Online ticket disputes raised by customer
- Verification of ticket refunds raised by Refund unit
- Carry out ad-hoc appraisals, investigations, or reviews as requested by Management
- Perform other duties as appropriate and required from time to time
- To check and ensure total adherence to company policy and procedures
- Review of Bank charges on monthly basis in order to ensure early detection and to ensure that wrong charges are immediately reversed by banks
- Fixed assets verifications
- Review and ensure compliance to regulations and laws governing sector
- To render weekly exceptions report with appropriate recommendations
- Perform other functions as assigned by MD.
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with audited staff to obtain necessary information for audits.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Planned and executed follow-up audits at appropriate intervals.
- Investigated discrepancies discovered during auditing process.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls
Finance and Strategic Planning (Consultant)
Health Direct Pharmaceuticals
08.2020 - 08.2023
- Currently Responsible for end-to-end operational process completeness, accuracy, and data integrity of capture, recording, billing and reporting of all revenue-producing events or transactions from sales and marketing through collection, account receivable (A/R)
- This is a remote job
- On Day to Day:
- Document findings and corrective actions ensuring accurate progress tracking for potential revenue savings
- Document procedures for all research and resolution in the most efficient manner
- Assist in identifying and driving root cause resolution of issues by working with various departments including finance, billing, system support, etc.
- Assist in implementing process improvements to correct action identified in order to enhance customer experience and drive operational efficiencies
- Monitor daily review processes for issues and coordinate resources to correct and resolve
- Maintain analytical tools implemented and using results to advise business
- Ensure deliverables are completed in timely manner as defined by agreed-upon project plans
- Complete other tasks and responsibilities as deemed necessary by management.
- Skilled at working independently and collaboratively in a team environment.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Created and optimized records management strategies to coordinate and protect information.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
Cabin Crew
Arik Air ltd
01.2012 - 01.2017
- Greeting passengers as they board and exit the plane
- Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
- Serving meals and refreshments
- Checking condition and provision of emergency equipment and information for passenger
- Demonstrating emergency equipment and safety procedures
- Administering first aid
- Dealing with emergencies
- Supplying passengers with newspapers, magazines and in-flight entertainment
- Selling duty-free commercial goods and pursuing sales targets
- Producing written flight reports after completing flight journey
- Aircraft Rating
- B737- 700/800
- CRJ 900
- Dash 8 - Q400
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Relayed updates and information to passengers after confirming key details with pilot.
Office Manager
Netexcel System and Technologies Limited
01.2011 - 01.2012
- Organising meetings and managing databases
- Booking transport and accommodation
- Organising company events or conferences
- Ordering stationery and furniture
- Dealing with correspondence, complaints and queries
- Preparing letters, presentations and reports
- Supervising and monitoring the work of administrative staff
- Managing office budgets in respect to petty cash and petty expense
- Liaising with staff, suppliers and clients
- Implementing and maintaining procedures/office administrative systems
- Delegating tasks to junior employees
- Organising induction programmes for new employees, Supervision and Training of subordinate staff
- Supervision and Training of subordinate Staff.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Credit Control Officer
Bliss world Hotel Akure, NYSC
01.2010 - 01.2011
- Making contact with people whose payment is overdue and explaining their terms of credit
- Renegotiating repayment plans with people
- Using databases to check credit records and set up new entries
- Processing payments
- Visiting debtors to collect payments and tracing missing debtors.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Accessed credit records to evaluate customer credit histories.
- Generated and mailed updated statements monthly and processed demand letters.
- Visited premises of customers to directly collect payments.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases by reducing debt by 85%
Sales Executive
Destiny Business Venture
01.2004 - 01.2005
- Sells products by establishing contact and developing relationships with prospects and recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports by collecting, analyzing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Increase sales by 90%
- Contributes to team effort by accomplishing related results as needed.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Graduate Certificate - Human Resource Management
Niagara College Canada At Toronto School of Mgt
Toronto, ON06.2024
MBA - Sales and Marketing
Obafemi Awolowo University
Osun ,Nigeria.2017
B.Sc. - Economics
Madonna University Okija
Anambra, Nigeria.2009
WAEC -
National College
Lagos, Nigeria.2004
Skills
- Good team player and creative thinker
- Given to continuous learning and improvement
- Vision motivated and goal oriented
- Basic Accounting Principles
- Field Auditing
- Data Acquisition
- Account Balancing
- Account Reconciliation Abilities
- Cost Savings
- Corrective Actions
- Strategic planning and analysis
Additional Information
- Awards and Achievements , Best Essay writer on HIV/AIDS in Lagos State - 2003 (Award by First lady of Lagos - Mrs. Oluremi Tinubu)
Certification
I.FUNDAMENTALS OF HUMAN RESOURCES
II. EXCESSIVE BANK CHARGES CALCULATION TECHNIQUES & RECOVERY PROCESSING
III. IN-DEPTH EXCEL, EXECUTIVE DASHBOARD&BUSINESS DATA ANALYSIS TRAINING
IV. MASTERING INTERNAL CONTROLS-OPERATIONS, FINANCIAL AND MANAGEMENT
V. FINANCIAL MODELING & FORECASTING USING ADVANCED EXCEL TOOLS
VI. SQL TRAINING (MS SQL SERVER)
VII. FUNDAMENTAL OF E-PAYMENT
VIII. COMBATING E-PAYMENT OPERATIONAL RISKS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Finance and Strategic Planning (Consultant)
Health Direct Pharmaceuticals
08.2020 - 08.2023
Revenue Officer
Arik Air ltd
01.2017 - 09.2023
Cabin Crew
Arik Air ltd
01.2012 - 01.2017
Office Manager
Netexcel System and Technologies Limited
01.2011 - 01.2012
Credit Control Officer
Bliss world Hotel Akure, NYSC
01.2010 - 01.2011
Sales Executive
Destiny Business Venture
01.2004 - 01.2005
Graduate Certificate - Human Resource Management
Niagara College Canada At Toronto School of Mgt
MBA - Sales and Marketing
Obafemi Awolowo University
B.Sc. - Economics
Madonna University Okija
WAEC -
National College
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