Customer Service Representative
Amazing Grace Hospital
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
- Navigated multiple software systems simultaneously while maintaining focus on the caller''s needs and issue resolution.
