NUZHAT NIAZ
Montreal,Quebec
Summary
Passionate account manager with experience in community engagement, education and market research. At my best when I am engaging with clients, coordinating project management, and corporate events. Excellent communication skills, a strong collaborator with the ability to quickly engage stakeholders.
Overview
11
11
years of professional experience
Work History
COMMUNITY ORGANIZER
Comité d’action de Parc, Extension
02.2022 - 06.2023
- Support tenants with the individual and collective defence of their housing rights
- Accompany tenants in defending their cases at the Tribunal administratif du logement
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Spoke at public events, evangelizing for organizational goals and interests.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Conducted meetings with clergy, community leaders and organizational ally leadership.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Organize mobilization campaigns against evictions, abusive rent increases, and unhealthy housing conditions
- Support community outreach and maintain collaborations with partners (Immigrant Workers Centre, Afrique au Féminin, etc.)
- Coordinated and implemented numerous meetings, forums and community events.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Interviewed members of specific populations to understand and document issues.
FELLOW
Teach for Bangladesh
11.2018 - 12.2020
- Project planning, budgeting, proposal writing, data collection, and analysis
- Project execution and report writing for 2 separate projects impacting over 5000 people each year
- Onboard Leadership Development team to different yearly projects
- Monitoring and evaluation of the progress of 300 assigned children
- Organizing virtual and in-person meetings, workshops, and sessions for stakeholders
- Reviewed course design and delivery to maintain departmental standards for quality.
- Kept accurate records of student grades, attendance and e-mail communication.
Account Manager
Intromark
02.2017 - 10.2018
- Attend client meetings and assist with project requirements determination
- Prepare client presentations for events
- Prepare layout for event branding and planning
- Responsible for additional volunteer hiring, coaching, and on-site staff administration
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
Community Mobilizer
Oxfam Bangladesh
11.2015 - 01.2017
- Organized and facilitated participatory community mobilization meetings
- Implemented increased women’s participation and strengthened their leadership role
- Developed trusted information systems for agricultural and market information
- Conducted coaching, mentoring, and facilitated training
- Developed documentation, conducted special studies, initiated surveys, and reported results
INDEPENDENT CONSULTANT
CTMRS Group
06.2012 - 09.2015
- Conducted consumer behavior surveys on young urban women with Ipsos India
- Conducted surveys on children with disabilities for Save the Children
- Conducted surveys of female farmers on technology in agriculture with CARE
- Moderated 50+ market research interviews for household surveys
- Translated contents from Bengali to English
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
Education
Post Graduate Diploma - Educational leadership & school improvement
BRAC University
Experiential Empowerment & Development - Accounting, Project Management, Entrepreneurship
McGill University
Montreal, QC08.2023
Masters - Sociology
University of Dhaka
2014
Bachelor - Sociology
University of Dhaka
2013
Skills
- SPSS, Windows, MS Office Suite, MS Access, Adobe Photoshop, Procreate, Canva, Mailchimp, Wordpress
- Volunteer Management
- Event Coordination
- Outreach Management
- Outreach Initiatives
- Social Media Platforms
- Workshop Organization
- Organizational Leadership
- Staff Development
- Managing Multiple Tasks
- Client Meetings
- Strategic Outreach
- Client Relations
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
COMMUNITY ORGANIZER
Comité d’action de Parc, Extension
02.2022 - 06.2023
FELLOW
Teach for Bangladesh
11.2018 - 12.2020
Account Manager
Intromark
02.2017 - 10.2018
Community Mobilizer
Oxfam Bangladesh
11.2015 - 01.2017
INDEPENDENT CONSULTANT
CTMRS Group
06.2012 - 09.2015
Post Graduate Diploma - Educational leadership & school improvement
BRAC University
Experiential Empowerment & Development - Accounting, Project Management, Entrepreneurship
McGill University
Masters - Sociology
University of Dhaka
Bachelor - Sociology
University of Dhaka
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