Nuzhat Islam
Toronto,,ON
Summary
Results-driven data professional with a strong analytical background and expertise in business intelligence and process optimization within the healthcare and pharmaceutical sectors. Skilled at transforming complex data into actionable insights to drive strategic decision-making, enhance operational efficiency, and improve customer experiences. Adept at performance reporting, stakeholder collaboration, and leveraging data analytics to support business development initiatives. Seeking a challenging role in business development where I can leverage my analytical skills to identify opportunities, optimize strategies, and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Data Specialist
MediSystem
Toronto, Ontario
01.2024 - Current
- Conduct an in-depth analysis of prescription claims, identifying trends and discrepancies to optimize reimbursement processes.
- Collaborate cross-functionally with pharmacists, healthcare professionals, and business stakeholders to streamline workflows and improve patient service efficiency.
- Maintain and analyze large datasets using data visualization tools, including Microsoft Excel, to drive data-backed business decisions and process improvements.
- Extract and interpret key performance metrics, such as prescription trends and distribution channel data, providing insights to optimize reimbursement processes and financial reporting.
- Ensure accuracy and compliance with billing policies, effectively managing transactions under the Ontario Drug Benefit (ODB) program, and third-party insurance providers.
Pharmacy Assistant
Shoppers Drug Mart
Hamilton, Ontario
03.2022 - 08.2023
- Assisted in inventory management and procurement processes, ensuring product availability, and cost efficiency.
- Provided high-level customer service by addressing patient inquiries regarding insurance coverage and prescription costs, ensuring clear, and empathetic communication.
- Liaised with healthcare professionals to ensure accurate and timely prescription fulfillment, minimizing delays, and enhancing operational efficiency.
- Utilized pharmacy management software (HealthWATCH, PharmaClik) to process prescriptions, ensuring adherence to regulatory compliance and business policies.
Marketing Data Analyst
Forum Research Inc.
Toronto, Ontario
03.2020 - 09.2021
- Conducted an average of 80 to 100 telephone-based market research interviews daily, gathering data from targeted demographics to support client-driven studies.
- Exceeded weekly performance benchmarks by 15-20%, consistently ranking in the top 10% of analysts for data collection efficiency.
- Managed and adapted to over 30 diverse research projects, including public health initiatives, ensuring adherence to client-specific guidelines, and strict quality standards.
- Utilized Voxco Survey Software to accurately input, validate, and report survey data from over 10,000 respondents, contributing to actionable business insights.
Education
Bachelor of Science -
McMaster University
Hamilton, ON01-2024
Skills
- Data analysis
- Microsoft Excel
- Data visualization
- Regulatory Compliance
- Cross-functional Collaboration
- Market Research
Timeline
Data Specialist
MediSystem
01.2024 - Current
Pharmacy Assistant
Shoppers Drug Mart
03.2022 - 08.2023
Marketing Data Analyst
Forum Research Inc.
03.2020 - 09.2021
Bachelor of Science -
McMaster University
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