Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Nuwan Sagara

Nuwan Sagara

Etobicoke,ON

Summary

Experienced professional seeking a challenging position to leverage skills, knowledge, and personality for the benefit of the company. Committed to implementing innovative strategies to achieve organizational goals. Passionate about contributing to overall success and growth through dedication and hard work. Eager to make a positive impact and drive change within the company.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customs Clearance Broker Associate

Federal Express
05.2007 - 02.2025
  • Processing all type of Import & Export Customs Declaration in Mirsal 2 and ACCS
  • Efficient handling of Low value and high value controlling authority shipments including detained shipments with updating Case EBS
  • Have a knowledge of Managerial Reports Including Icage, Cons, TEMPC Reports
  • Explored different departmental tasks like pre and post Calling with emailing
  • Have a good knowledge of handling rejection and dispute
  • Review and identify customs documentation requirements
  • Logistics coordination and tracking, tracing etc.
  • Handling customer’s enquiries and providing support and solutions
  • Handling of Export & Import Dangerous goods

Security Officer

DHL Worldwide Express
03.2005 - 04.2007
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Education

High School Diploma -

JINARAJA Central Collage
Sri Lanka
1995

Skills

  • Experienced in Word, Excel, and Access
  • Online information navigation
  • Familiarity with hardware components

Languages

English
Professional Working
Hindi
Professional Working

Certification



Certified Forklift Operator in Canda Certificate No PT1921978 Date of Expiry 30/05/2027


Ontario Driver License

Expiry 03/05/2030


Dangerous goods acceptance certificate of CAT -6


Courses from Percipio


Communication With Confidence - Completed on 7th December 21

Learn about being an effective speaker. You'll discover ways to prepare, techniques to avoid being nervous and how to use your voice and body language to communicate with self-confidence.


Customer Service – Engaging with Customer - Completed on 20th August 22

learn proven techniques customer service professionals can use to boost their self-confidence, better engage with their customers, and demonstrate flexibility and efficiency in the problem-solving process.


The Art of Science and Communication - Completed on 20th August 22

Learn about the art and science of communication. You’ll explore techniques for connecting with your audience and building trust with them so that your communication intention is clear and understood. You’ll also learn the basic principles of assertive communication that is positive and not aggressive.


Writing effective emails and instant Messages - Completed on 7th December 21

Learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.


Embracing Change at Work - Completed on 20thMay 23

Identify the reasons why organizational change is difficult, as well as exploring the positive results that can come out of it. Finally, you’ll identify the stages of reactions to change and learn how to prepare yourself to get the most out of change.


Making the Most of an Organization - Completed on 20th May 23

This course covers the strategies to reshape your career by making use of the opportunities presented by organizational change

Timeline

Customs Clearance Broker Associate

Federal Express
05.2007 - 02.2025

Security Officer

DHL Worldwide Express
03.2005 - 04.2007

High School Diploma -

JINARAJA Central Collage

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Nuwan Sagara