Nuvia Sevilla
Wilmington
Summary
Dynamic and results-driven professional with extensive experience in customer service at Wingstop. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for mentoring staff and improving store presentation, leading to increased repeat business. Strong work ethic and team collaboration skills ensure operational excellence in fast-paced environments.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Wingstop
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Cashier Assistant Manager
Little Caesars Pizza
05.2017 - 11.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
Education
Associate of Science - Nursing Midwifery
American Career College
CA10-2028
Certificate - Nursing
UEI College
Gardena10-2023
Phineas Banning High School
Wilmington, CA06-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash register operation
- Written and verbal communication
- Order taking
- Cash handling and management
- POS system operations
- Payment collection
- Merchandise restocking
- Staff training
- Order verification
- Reports and documents
- Point of sale proficiency
Accomplishments
- Trained and mentored by Jony Vega employees.
Certification
- Licensed Food Handlers Card
- Licensed CPR certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Cashier
Wingstop
09.2021 - Current
Cashier Assistant Manager
Little Caesars Pizza
05.2017 - 11.2021
Associate of Science - Nursing Midwifery
American Career College
Certificate - Nursing
UEI College
Phineas Banning High School
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