Nuvaga Fonkem Leonel
Toronto,ON
Summary
Perceptive Senior Business Analyst with 6+ years driving successful business processes IT and banking companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability. Proficient in various SDLC methodologies, including Agile, Waterfall, and Scrum, adapting to project needs.
Overview
7
7
years of professional experience
Work History
Sr. Business Analyst
NBC Bank
01.2021 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Successfully initiated continuous improvement efforts in SDLC processes, optimizing application delivery for enhanced efficiency.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Worked on vendor selection process which included RFP's and RFI's analysis for 15 + external companies.
- Expert knowledge in Business documents writing such as BRD’s, User stories, Use case Specifications, Functional Specifications and Data Flow Diagrams.
- Ensured the Development and QA Service Centre teams had a clear and complete understanding of all project requirements, reducing misunderstandings and enhancing efficiency.
ERP Business Analyst
TBA Group
03.2020 - 02.2022
- Spearheaded troubleshooting efforts during critical incidents related to the ERP system, resolving issues efficiently to minimize downtime.
- Enhanced user adoption of the ERP system through comprehensive training sessions and ongoing support for end users.
- Established a proactive maintenance plan for the ERP system, ensuring timely upgrades and patches were applied to maintain optimal performance.
- Participated in the designing, building, testing and end-to-end implementation of a new ERP solution, aligning system capabilities with business requirements.
- Facilitated requirements gathering sessions with key stakeholders, translating business needs into detailed functional specifications.
- Designed and documented current and future state process maps to streamline operations and improve efficiency.
- Conducted workshops to engage business units in the ERP design and configuration phases.
- Developed and executed comprehensive test scenarios for system and user acceptance testing (UAT).
Business Analyst
Qnetltd
04.2019 - 03.2020
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Consistently met project deadlines and adapted to shifting priorities within the SDLC framework
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Education
AEC Diploma - Business Analysis
Montréal College of Information Technology
Montreal, QCData Analytics For Lean Six Sigma
University of Pennsylvania-Wharton
Pennsylvania2021
Business Management
International Scrum Institute
2020
Skills
- Requirements Gathering
- Agile Methodology
- User Acceptance Testing
- Stakeholder Management
- Software Development Lifecycle
- Process Mapping
- Gap analysis
- Microsoft Office Suite
- Process Improvement
- Business Process Analysis
- ERP Implementation
- Lean Six Sigma
Timeline
Sr. Business Analyst
NBC Bank
01.2021 - Current
ERP Business Analyst
TBA Group
03.2020 - 02.2022
Business Analyst
Qnetltd
04.2019 - 03.2020
AEC Diploma - Business Analysis
Montréal College of Information Technology
Data Analytics For Lean Six Sigma
University of Pennsylvania-Wharton
Business Management
International Scrum Institute
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