NUVAGA CLARISA MAMIA
9748 Lasalle,Canada
Summary
I am a self-motivated hardworking individual with a proven track record in sales, ability to work independently and in a team. I always strive to achieve the highest standard possible at any situation or tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cabin Attendant
DFM
07.2024 - Current
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
- The cabins are cleaned for passengers before departures according to the airline's procedures and requirements.
- Fast and efficient execution of assignment task in the aircraft.
- In possession of RAIC
Cashier
HMS HOST
08.2023 - 07.2024
- Providing great customer service experience
- Handling cash
- Processing and receiving payments
- Issuing receipts
- In possession of RAIC
Human Resource Manager
Essoka Security
01.2021 - 01.2023
- Ensured there were at least twenty people to be trained every two months.
- Administration of Salaried Staff
- Managed the Human Resource Procedures and policies
- Managed labor matters
- Managed employee benefits process (medical aids)
- Managed National Social Insurance Fund (NSIF) related issues
- Implemented performance standards and appraised worker’s productivity.
Clerk
Hita bookshop
06.2019 - 12.2020
- Memorized store organization system, as well as special products and discounts and directed customers to desired product.
- Conducted returns and informed customers of return policy.
- Always maintained friendly and positive attitude, even with unhappy and unruly customers.
- Awarded Employee of the Month in September 2021.
- Made change and also processed charges on visa or master card.
Customer service representative
MTN Cameroon
11.2017 - 05.2019
- Answer and direct 60+ calls daily, manage customers’ accounts, respond to service queries and cancelling accounts.
- Trained 3 employees to use the mobile money software, as well as other basic duties.
- Received a 90% average customer satisfaction rating, receiving Customer care award in 2018.
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management.
Education
Bachelor’s Degree - Law
Bamenda University of Science and Technology (BUST)
Bamenda, Cameroon01.2016
Advanced Level - Arts
PHS Batibo
Batibo01.2012
Skills
- Ability to work with diverse personalities across multiple functions of the organization
- Excellent communication skills
- Leadership skills
- Organization and time management skills
- Strategic thinking
- Conflict resolution skills
- Decision making skills
- Detail-oriented and organized
- Proficient with Microsoft word
- Empathetic
- Comfortable engaging online
Languages
ENGLISH LANGUAGE - ADVANCED
FRENCH LANGUAGE - MEDIUM
Certification
- SCRUM MASTER
- In Possession of RAIC
ACTIVITES
Reading, Hiking, Music, Games, Swimming
Timeline
Cabin Attendant
DFM
07.2024 - Current
Cashier
HMS HOST
08.2023 - 07.2024
Human Resource Manager
Essoka Security
01.2021 - 01.2023
Clerk
Hita bookshop
06.2019 - 12.2020
Customer service representative
MTN Cameroon
11.2017 - 05.2019
Advanced Level - Arts
PHS Batibo
Bachelor’s Degree - Law
Bamenda University of Science and Technology (BUST)