Nusrat Tasnim Chowdhury

* Handled customer inquiries. payments and service requests
* Collaborated with colleagues and co-workers to deliver quality customer experience
* Met personal team and company goals in customer service environment
* Enhanced customer satisfaction with fast. knowledgeable service
* Delivered fast and friendly service to handle questions and service complaints
* Built trusting relationship with customers to better understand needs
*Answered inbound calls to handle various concerns, set appointments and close sales
* Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
* Documented. researched and resolved customer service issues

* Updated databases and spreadsheets regularly to track progress
* Answered customer questions about available products and services
* Supported workflow of daily administrative tasks to achieve targets and deadlines
. Welcomed guests, issued passes and took incoming phone calls at reception
* Directed calls based on query type to streamline support
* Entered information onto digital systems to maintain data quality and accuracy
* Obtained signatures for financial documents and internal and external invoices
* Created visually appealing presentations using PowerPoint or similar software programs.
* Developed professional relationships with clients through consistent. communication and collaboration
* Coordinated appointments and schedules for executive staff members
* Managed daily office operations and maintained organized workspace
* Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists * Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel

* Arranged travel accommodations for employees attending conferences or business trips