Nusrat Zahoor
Summary
Organized and motivated recent graduate ready to apply education in the workplace. Offers excellent technical abilities, ability to handle challenging work, team-oriented and excellent time management skills. Seeking opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
HR Employment Documentation Consultant
Peninsula Canada
06.2023 - Current
- Modify and Create HR Documentation across various provinces in Canada for small and medium enterprises.
- Provide HR Advice on changes being requested are complaint with Employment Legislation.
- Receive and make inbound and outbound calls to clients across Canada using InContact.
- Use of Salesforce to complete cases and tasks assigned.
- Use of SharePoint and DocBuilder to generate and modify documents.
- Collaborate with team members to ensure great service is being provided to all clients.
- Effectively prioritizing and creating a schedule to meet SLA and KPI's set by management.
- Training new team members in the processes and procedures of the job role.
Store Associate
Winners TJX
11.2019 - 06.2023
- Collaboratively worked alongside team members to complete tasks for easy openings.
- Maintained positive customer experience by resolving customer concerns through effective problem-solving.
- Monitored sales floor and assisted customers.
- Helped oversee, trained new hires, and resolved staff inquiries as per store policies.
- Contributed to ensuring workplace safety as a member of the Joint Health and Safety Committee.
HR and Recruitment Intern
Randstad Canada
05.2022 - 08.2022
- Utilized Applicant Tracking System (ATS) for sourcing, recruiting, and screening of candidates.
- Performed sorting and posting of job orders.
- Assisted recruiting department by conducting references checks and employment verifications for prompt on-boarding.
- Collaboratively worked with the Mainstream team of Randstad Technologies and on occasion shadowed team members.
- Demonstrated awareness, understanding and skills necessary to work in a diverse environment.
Swing Manager
McDonald's
09.2015 - 08.2019
- Performed daily Cash Reconciliations and Administrative work.
- Delegated work to staff, setting priorities and goals.
- Appointed as a Co-Leader for the Guest Satisfaction department to maximize its overall percentage.
- Trained workers to close skill gaps and improve overall productivity.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Utilized problem-solving and analytical skills to ensure smooth operations and customer experience.
Education
Honours Bachelor of Commerce - Human Resource Management
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2023
Skills
Applicant sourcing & pre-screening Administrative assistance
Customer Service
Interpersonal Skills: Multitasking, Organization, Decision-making, Time Management
Cash Reconciliations
Training & development & Applicant Tracking System (ATS)
Team Leadership & Conflict Resolution
Microsoft Office expertise
Employment verification & Reference Checks
Public-Speaking & Communication
Knowledge in SalesForce, DocBuilder, and Sharepoint
Languages
Urdu
Native or Bilingual
Hindi
Professional Working
Punjabi
Professional Working
Timeline
HR Employment Documentation Consultant
Peninsula Canada
06.2023 - Current
HR and Recruitment Intern
Randstad Canada
05.2022 - 08.2022
Store Associate
Winners TJX
11.2019 - 06.2023
Swing Manager
McDonald's
09.2015 - 08.2019
Honours Bachelor of Commerce - Human Resource Management
Humber Institute of Technology And Advanced Learning
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