Nusrat Sharmin

• Served as a primary point of contact for site, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Assessed customer needs and developed solutions to meet needs.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Coordinated and monitored service activities to confirm work met all requirements.
• Communicated with clients and service providers to provide updates on work progress.
• Streamlined service coordination processes for improved team productivity and response times.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Coordinated with Production team to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
• Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
• Increased client trust with consistent follow-ups to gather feedback and address concerns.
• Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
• Coordinated with Production team to ensure timely availability of necessary parts, preventing delays in service completion.
• Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
• Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.

• Conduct daily quality inspection on newly built condo units and reports deficiency
• Communicate with trade partners, service tech to complete the service
• Conduct daily pre delivery inspection with homeowner and create PDI report communicate with them
• Consulted with homeowner, service tech, trade partner regarding needs and addressed concerns.
• Monitored documentation procedures to maintain consistent policies and current records.
• Established quality standards for service team members and evaluated progress.
• Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
• Consulted with homeowner regarding needs and addressed concerns.
• Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
• Oversaw logistics for customer deliveries.

• answer service calls and questions from customers regarding service and procedures
• accurately enter and file information in timely manner
• Handle and follow up customer service issues
• coordinate scheduling and booking service for customers, homeowners and service technicians.
• Provide up to date documentation, quotes, updates for all service arrangements
• print copies for picket to prepare supplies and parts for service calls
• accurately record service items, job costing for the service department
• keep accurate records of discussion, correspondence with customers

*communicate with other department and managements to resolve problems and expedite work.

• Toggled between multiple systems and databases to look up information and update records.
• Confirmed completed or closed work order by reviewing notes and following up on pending items.
• Obtained purchase order information to invoice work orders.
• Obtained paperwork from the field and distributed to appropriate departments for processing.
• Provided labor resources to support technicians for large and small projects.

• Run cash register
• Take food orders and prepare for delivery
• Prepare different types of beverages according to standards including marking lids and pots
• prepare food items such as bagels,wraps,sandwiches following proper builds as well as maintaining food safety standards
• Responsible for proper handling and storage of food
• Keep store clean and sanitized
• Maintain speed of service by working efficiently with a sense of urgency to fill orders and meet guest needs
• Promptly execute service recovery for any guest concerns or complaints by making it right with the guest.

• Set appointments and managed meeting schedule for Business Managers.
• Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
• Generated and sent customer invoices, submitted payments and updates accounts.
• Responsible to handle all sorts of communication and correspondence with offshore Production offices
• Negotiate and finalize contract with business vendors
• Coordinate with accounts to submit invoices , release payments for business vendors
• Prepare all sort business documentation
• Regularly updating and maintain file records
• communicate with all business vendors for policy update and ensure well compliances with company established standards

• Assisting Managing Director and Business Managers for daily business functions
• Responsible for expat recruitment
• Handling all sort of business correspondences
• Responsible to update all sort of legal documents like company insurance renewal, license renewal
• keep record and update of necessary business documentation
• Assisting accounts to release timely payments for vendors
• Correspondence and coordinate with all vendors and stakeholders
• Responsible for staff recruitments, preparing employment contract, arrange staff interview.