Nusrat Kabir
Oshawa,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inside Sales Agent
Zedd Customer Solutions
03.2015 - 03.2018
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong client relationships through effective communication and personalized sales approaches.
- Enhanced sales team performance by collaborating on strategic initiatives and sharing industry insights.
- Streamlined internal processes for improved efficiency, leading to a more organized work environment.
- Conducted comprehensive product demonstrations, effectively showcasing features and benefits to prospective customers.
- Maintained detailed records of client interactions, ensuring relevant information was easily accessible for future reference.
- Participated in ongoing training programs to constantly improve product knowledge and selling techniques.
- Surpassed monthly quota consistently by utilizing persuasive pitch delivery and rapport-building skills.
- Supported fellow team members during peak times or absences, maintaining seamless operations within the department.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Handled a large volume of calls on a daily basis and dealt with difficult situations in a calm and professional manner.
Education
Master Of Business Administration - Human Resource Management
Independent University Bangladesh
Bangladesh 12.2011
Skills
- Customer Relationship Building
- Cold-Calling
- Closing Techniques
- Upselling and Cross Selling
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Certification
First Aid and CPR
Timeline
Inside Sales Agent
Zedd Customer Solutions
03.2015 - 03.2018
Master Of Business Administration - Human Resource Management
Independent University Bangladesh
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