Nusrat Jahan

Duties: -

• Direct daily operations with skill, guaranteeing seamless service and efficiency through strategic coordination of staff and resources.
• Ensure outstanding customer service by swiftly moderating issues for over 100+ queries daily, showcasing advanced problem-solving and interpersonal skills.
• Demonstrate detailed financial expertise by managing payroll, and sales reporting of restaurant and overseeing monthly transactions
• Increased sales through effective merchandising strategies and targeted promotions.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

This is a Family owned business that has been operating for many years. They go above and beyond for their customers, and more importantly their employees. I had worked for the Business for almost a month and I had decided that I'd like to try other areas of work.

Duties:-

• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Stocked, tagged and displayed merchandise as required.
• Welcomed customers and helped determine their needs.
• Used POS system to enter orders, process payments and issue receipts.
• Addressed customer needs and made product recommendations to increase sales.

Duties:-

• Analyzed and defined software specifications for 3+ projects, ensuring alignment with client expectations and project goals, leading to 25% improvement in project delivery timelines through effective communication and analytical skills.
• Authored over 200 pages of comprehensive documentation (design specs, UAT protocols, SRS reports, user manuals, technical guides)
• Managed and resolved 100+ client queries, boosting software troubleshooting and solution delivery, resulting in 50% increase in client satisfaction scores.
• Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
• Maintained database systems to track and analyze operational data.