NUSRAT JAHAN
Toronto,ON
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3 years of experience to dynamic new position.
Overview
4
4
years of professional experience
Work History
Frontend Supervisor
FreshCo
09.2020 - Current
- Helped customers find specific products, answering questions and offering advice
- Processed customer payments quickly and returned exact change and receipts
- Managed cash register for hours at a time, maintaining a multi-thousand cash drawer with 100% accuracy
- Always maintained a happy and kind attitude.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Also worked with cash manager, balanced weekly reports, fixed employees hours weekly, made schedule.
Education
BBA - Project Management
YORKVILLE UNIVERSITY
Skills
- Customer service
- Teamwork
- Time Management
- Product Knowledge
- Basic Math
- Cash Handling Expert
- Basic Literacy and Computer Skills
- Problem-solving skills
- Training and mentoring
Languages
English
Full Professional
Hindi
Limited Working
Bengali
Native or Bilingual
Timeline
Frontend Supervisor
FreshCo
09.2020 - Current
BBA - Project Management
YORKVILLE UNIVERSITY
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