Nusrat Emu
Dartmouth
Summary
Experienced with sales team leadership, customer relationship management, and strategic planning. Utilizes sales strategies to drive revenue growth and improve client satisfaction. Track record of effective communication and team collaboration, ensuring consistent achievement of sales goals.
Overview
8
8
years of professional experience
Work History
Assistant Sales Manager
Aarong Bangladesh
07.2019 - 07.2024
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Customer Service Representative
Shwapno Super Shop
03.2016 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA - Bachelor of Business Administration
North South University
Dhaka, Bangladesh04-2024
Certificate -
International English Language Testing System
Dhaka, Bangladesh02-2024
High School Diploma -
Abdul Kadir Mollah City College
Dhaka, Bangladesh12-2018
Skills
- Goals and performance
- Sales reporting
- Team building and development
- Sales goals
- Store improvement skills
- Cash handling
- Customer service
- Payment processing
- Payment collection
- Data entry proficiency
- microsoft, MS word, Excel, Powerpoint
Languages
English
Professional Working
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Assistant Sales Manager
Aarong Bangladesh
07.2019 - 07.2024
Customer Service Representative
Shwapno Super Shop
03.2016 - 06.2019
BBA - Bachelor of Business Administration
North South University
Certificate -
International English Language Testing System
High School Diploma -
Abdul Kadir Mollah City College
Similar Profiles
Rifat Benta ShahidRifat Benta Shahid
Retail Salesman at Aarong BangladeshRetail Salesman at Aarong Bangladesh
Mohammad Shah Alam SumonMohammad Shah Alam Sumon
Section Leader at Swapno, BangladeshSection Leader at Swapno, Bangladesh
Sunbir PashaSunbir Pasha
Cashier at Server At Khanas BangladeshCashier at Server At Khanas Bangladesh