NUSHARA PERERA
Vancouver,Canada
Summary
An MBA student at University Canada West looking for a part-time job in order to share previous experience as an Energetic Hostess with exceptional experience-enhancing customer experiences in a service setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
9
9
years of professional experience
Work History
HR Business Partner
Seylan Bank PLC
10.2015 - 10.2024
- Work with line managers to on-board and induct their new team members, to ensure that all new starters are provided with the information, training, and tools to successfully perform their roles and create an excellent employee onboarding experience
- Responsible for providing HR analytics to support business initiatives, process reviews, governance, employee retention, and for other requirements identified by management, in providing reports and data proactively in line with management requests
- Coordinate and support line managers on all employee relations matters
- Cultural transformation and improve Employee Value Proposition to build a "Great place to work" environment and coordinate Employee engagement activities
HR Business Partner
Seylan Bank PLC
10.2015 - 10.2024
- Ensuring that organizational structures and Job Descriptions are reviewed and updated in line with the business expansion and board-approved guidelines
- Facilitating the staff performance management process and preparation of salary increments and bonuses
- Act as the bridge and liaison between HR departments /expertise and the line management team
- Preparation and following up memorandums and board papers with high confidentiality and scheduling necessary meetings with Senior Management and Board of Directors for them to finalize relevant strategic business decisions
- Assisting the Deputy Head of HR to manage the HR cost, budgeting, and forecasting
- Execution of grievance handling and disciplinary management procedures as and when incidents are reported and required
- Be the Health & Safety champion for the Head office
- Lead all CSR-related projects including Diversity, Gender pay gap, Ambassador Programs, green Initiatives, and a paperless Planet
- Assist the Deputy head of HR to ensure the identified Talent is proactively and appropriately developed in line with individual and business needs, and ensure all key roles have employee development Plans in place
HR Business Partner
SEYLAN BANK PLC
11.2019 - 10.2023
Restaurant Hostess
Hotel Earl's Regency
02.2022 - 04.2023
- Welcome guests warmly as they enter the restaurant.
- Escort guests to their tables and provide menus.
- Provide detailed information about menu items, specials, and beverages.
- Take accurate and complete orders from guests.
- Answer questions regarding menu items and make recommendations
- Relay orders to the kitchen promptly and accurately.
- Communicate any special requests or dietary restrictions to the kitchen staff.
- Coordinate with kitchen staff to ensure timely preparation and delivery of food.
- et up tables with necessary utensils, condiments, and other items.
- Check and maintain cleanliness of tables during guests' meals.
- Clear empty dishes and reset tables efficiently for the next guests.
- Attend to guests' needs and ensure a positive dining experience.
- Check on guests regularly to ensure satisfaction and address any concerns.
- Be attentive to special occasions or requests, such as birthdays or anniversaries.
- Suggest additional items such as appetizers, desserts, or beverages.
- Upsell by promoting daily specials or featured menu items.
- Present bills and process payments accurately.
- Follow restaurant policies and procedures, including those related to hygiene and safety.
- Address and resolve guest complaints or concerns in a timely and courteous manner.
- Seek assistance from the manager for more complex issues.
Education
Chartered Qualification in HRM - Human Resource Management
Chartered Institute of Personnel Management
2022
MBA -
University Canada West
Vancouver, BC12.2024
Certificate - French Language
Alliance Francaise De Kandy
01.2011
Skills
- Communication Skills
- Customer Service Skills
- Organisation
- Time Management
- Appearance and Professionalism
- Flexibility
- Attention to details
- Technology Proficiency
Volunteer Projects
- Donate clothes - Three times covering 200 hundred of families
- Blood donation campaigns - Two occasions at CIPM
- Donate toys - One time after leaving the school
- Help students to learn English in my school - Just after finishing my education at school in 2014
- 2km of beach clean-up project was organized with my leadership by the colleagues of my CQHRM class CIPM in 2021.
- River - clean up 3-day program at Mahaveli River in Kandy during the school holidays in 2012 with the coordination of the town council and teachers of my school.
- Chief Coordinator of Charity walk organized by CIPM SL to support cancer patience 2018.
Key Highlights
8 years of experience in Human Resources Management and Administration attached to the Human Resources Department at Seylan Bank PLC., Extensive generalist HR and Admin experience across all areas of Human Resource management, Experience in a busy HR environment that is focused on engagement and delivery of excellent service to line managers and employees., A good understanding of HR systems and processes and can use data to determine trends and influence decisions., Ability to influence at all levels of the business and build lasting working relationships., Ability to work on my initiatives, Proven experience in project management and organizing all assigned HR projects in the bank with the highest standards in consultation with the Head of People., Have a positive, pragmatic, can-do approach to all areas of work in the department., Languages: English - Proficient, French - Elementary, Professional Skills: Strong Communication Skills, Interpersonal Skills, Teamwork, Leadership, Excellent Customer Service Skills, Organization and Prioritization and Ability to work under pressure, Technical Skills: MS Office, Google Docs, Mail merge, Creating digital platforms for customer engagement, Creating group communication channels and advertising through social media.
References
References available on request.
Languages
English
Full Professional
French
Elementary
Timeline
Restaurant Hostess
Hotel Earl's Regency
02.2022 - 04.2023
HR Business Partner
SEYLAN BANK PLC
11.2019 - 10.2023
HR Business Partner
Seylan Bank PLC
10.2015 - 10.2024
HR Business Partner
Seylan Bank PLC
10.2015 - 10.2024
Chartered Qualification in HRM - Human Resource Management
Chartered Institute of Personnel Management
MBA -
University Canada West
Certificate - French Language
Alliance Francaise De Kandy
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