Nuruddin Panwala
Thornhill,ON
Summary
Highly-motivated employee with desire to take on new challenges and give exceptional customer service. Strong work ethic, adaptability, multitasking, management, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to providing each customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Repair Technician
Ivy Technology
Toronto , Ontario
2022.06 - Current
- Diagnosed and repaired complex motherboard issues for a range of Dell computers, ensuring high-quality and timely service.
- Utilized advanced diagnostic tools and techniques to identify faults, perform component-level repairs, and test motherboard functionality.
- Supervised and trained junior technicians on repair procedures, best practices, and safety protocols, enhancing team efficiency and skill levels.
- Managed inventory of repair parts and equipment, ensuring availability of necessary components and minimizing downtime.
- Developed and documented repair processes and technical procedures, contributing to the optimization of repair workflows and knowledge sharing.
- Maintained up-to-date knowledge of Dell's hardware and software specifications, industry advancements, and repair technologies to deliver accurate and effective solutions.
Senior Technical Support Advisor
Apple inc
Niagara Falls , Ontario
2021.02 - 2022.06
- Delivered advanced technical support for Apple products, including iPhones, iPads, Macs, and software applications, resolving complex issues with a high first-contact resolution rate.
- Provided exceptional customer service by actively listening to client concerns, offering personalized solutions, and ensuring a positive support experience.
- Utilized in-depth product knowledge and troubleshooting expertise to guide customers through detailed diagnostic steps and solutions.
- Led and mentored junior support staff, sharing best practices and providing training to enhance team performance and service quality.
- Analyzed and documented customer interactions and technical issues to identify trends, contributing to process improvements and knowledge base updates.
- Maintained up-to-date knowledge of the latest Apple products, software updates, and industry trends to deliver accurate and relevant support.
Collections Agent
Sitel Canada
St. Catharines , Ontario
2020.06 - 2021.02
- Managed customer inquiries and resolved issues related to mobility services efficiently.
- Conducted collection calls to follow up on overdue accounts, negotiating payment plans and ensuring timely resolution.
- Provided clear information about service options, billing, and account statuses to customers.
- Processed payments and updated account records accurately using CRM systems.
- Maintained professional communication and strong customer relationships through attentive service.
Boat Rigger/Parts Assistant
Bass Pro shops- Niagara
Niagara-on-the-Lake , Ontario
2019.08 - 2020.09
- Providing parts, suggestions, quotes, and service recommendations to customers for exceptional customer service.
- Checking water leaks on the fiberglass and aluminum boat hulls.
- Oil change for engines and gearbox.
- Replace dashboard accessories and install new ones on customer requests.
- Fixing and wiring custom accessories.
- Checking new engines on water tank and dyno.
- Checking compression, changing oil seals, and combustion chamber inspection.
Overnight Cashier
McDonald's
Niagara-on-the-Lake , Ontario
2019.10 - 2020.03
- Operated drive-thru window efficiently, managing orders and payments during overnight shifts.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Prepared and packaged food items according to company standards and safety regulations.
- Maintained cleanliness and organization in the kitchen and drive-thru areas.
- Monitored inventory levels and restocked supplies as needed to ensure smooth operation.
- Worked collaboratively with team members to ensure accurate and timely order fulfillment.
Drive-Thru Cashier
A&W Canada
Thorold , Ontario
2019.01 - 2019.10
- Received payment from customers and made change as needed.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Maintained cleanliness of work area throughout shift.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Assisted in training new employees on restaurant procedures and policies.
- Greeted customers, took orders, and provided product information.
Maintenance Engineer
Kothi Steel TMT
Godhra , India
2017.07 - 2018.09
- Changed burnt wires and contactors for 3-phase motor starters, wiring new high-voltage components like LC filters and VFDs.
- Tested voltage, inductance, capacitance for reactors, and inspected bar chambers.
- Changed and inspected the breakers in the high voltage control box.
- Maintained a safe working environment for floor workers.
- Troubleshot circuits and soldered new components for the controller room.
- Installed 1250 hp slip ring motor with new cables and breaker assembly.
- Performed commutator cleaning for DC motors.
- Operated on crane (15 tons max).
Education
Motive Power Technician - Automotive (Co-Op) -
Niagara College, Canada
12.2020
Bachelor's Degree in Electrical Engineering -
Gujarat Technological University, India
05.2017
Skills
- Customer service and support
- Customer Empathy
- Product and service understanding
- Customer Relations
- Hardware Installation
- Equipment Inspection
- Rigging expertise
- Crane Operation
- Safety understanding
- Excellent Communication
- Goal Setting
- Organizational Skills
- Team building
- Time management abilities
Projects
3- phase DC to AC Inverter, Completed during last year of electrical engineering with three other group members; I was the team leader in the group. I lead the team to a successful product design of Space Vector Pulse Width Modulation inverter. Together, the team and I programmed 8051 codes to run the 3-phase induction motor from single phase supply as representing the 3-phase inverter with reverse rotation, soft start, low inrush current capability. Boost Converter, A Solo project done via research and using my study materials. I made a simple boost converter using an arduino and achieved the desired output voltage for electrical applications. I was able to apply various inductors on the slot to increase/decrease the output current.
Certification
- Full G drivers License with clean driving abstract.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
References
References available upon request
Timeline
Senior Repair Technician
Ivy Technology
2022.06 - Current
Senior Technical Support Advisor
Apple inc
2021.02 - 2022.06
Collections Agent
Sitel Canada
2020.06 - 2021.02
Overnight Cashier
McDonald's
2019.10 - 2020.03
Boat Rigger/Parts Assistant
Bass Pro shops- Niagara
2019.08 - 2020.09
Drive-Thru Cashier
A&W Canada
2019.01 - 2019.10
Maintenance Engineer
Kothi Steel TMT
2017.07 - 2018.09
Motive Power Technician - Automotive (Co-Op) -
Niagara College, Canada
Bachelor's Degree in Electrical Engineering -
Gujarat Technological University, India
- Full G drivers License with clean driving abstract.
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