Nuru Mujembere

Served and educated clients on company services and products.

• Processed transactions over a POS system (credit, debit and cash).
• Participated in daily team meetings and implemented feedback from the team lead.
• Collaborated with team members to achieve sales targets and improve store performance.
• Assisted in preparing the store for opening/closing by completing daily checklists.

Acted as a liaison in an elevated dining establishment to book and allocate guest reservations.

• Greeted and seated guests promptly, ensuring positive first impressions.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Assisted in training new hosts on customer service standards and operational procedures.

Served as a retail associate during thee busiest season of a high end retail environment.

• Assisted customers in the fitting room with sizing and styling.
• Promoted the retailer’s loyalty program to increase the shopping experience.
• Set up merchandising displays according to marketing activities.
• Utilized point-of-sale systems to process transactions accurately and swiftly.

Served clientele and kept up to date with the latest promotions, company protocols and inventory.

• Operated a Point of Sale (POS) system to handle transactions and resolve payment issues.
• Ranked #1 sales representative by generating 20% of sales through upsells, rapport building, and renewals.
• Assisted customers in selecting products tailored to their preferences and needs, for a personalized shopping experience.

Support staff member in charge of booking and seating guest reservations.

• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Answered customer questions about hours, seating, and menu information.
• Communicated in a team of 7+ team members to coordinate resources and provide great service.