Nurialy Mora

• Professional in Customer Service delivering exceptional welcome to members ensuring smooth operations at the front desk, and supporting the overall member experience.

•Handle member check-ins and check-outs efficiently.

• Answer phone calls, respond to inquiries, and provide information about gym facilities, services, and membership options.

• Address and resolve member concerns and complaints promptly and professionally.

•Process membership sign-ups, renewals, and cancellations.

•Handle cash transactions and process payments for services and merchandise.

• Assist in scheduling appointments for personal training and other services.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Demonstrated ability to work effectively within a team, collaborating with colleagues to achieve common goals.
• Strong analytical and problem-solving skills, with a track record of identifying issues and implementing effective solutions.

• Educated clients on proper routine maintenance and guided them in selecting appropriate home care products.
• Maintained safe environment for both staff and clients.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

• Greeted customers and provided exceptional customer service.
• Built relationships with customers to encourage repeat business and ensured customer satisfaction by providing excellent customer service.
• Formed an effective collaboration with clients, staff, and management, employing exceptional problem-solving skills.
• Specialized in offering expert guidance to clients and cater to customer preferences and concerns.
• Exhibited tact and diplomacy in resolving complaints.