Nurhak Cicek
Toronto,ON
Summary
Driven team leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Background includes sales, management and customer service in fast-paced settings
Overview
4
4
years of professional experience
Work History
Driver
Uber And Lyft
05.2020 - Current
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Supervisor
Mekan Toronto
05.2023 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated employee performance and coached and trained to improve weak areas.
Driver
TSOA Fleet Management
02.2022 - 04.2023
Education
Bachelor of Arts - Business Administration
Dokuz Eylul University
Izmir , Turkey09.2019
Skills
- Strong communication
- Creative thinking
- Employee retention
- Multitasking capabilities
- Customer service excellence
- Team leadership
Languages
English
Professional Working
Smart Server Certification
The Smart Serve responsible sales, service and delivery training program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario.
Timeline
Supervisor
Mekan Toronto
05.2023 - 09.2023
Driver
TSOA Fleet Management
02.2022 - 04.2023
Driver
Uber And Lyft
05.2020 - Current
Bachelor of Arts - Business Administration
Dokuz Eylul University
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