Nureni Onilogbo
Toronto,ON
Summary
Technology-inclined professional with strong troubleshooting aptitude and customer-oriented mindset. Demonstrated expertise in delivering network and software support to users, as well as developing and implementing technical solutions. Highly skilled in analyzing system performance and security to ensure optimal user experience.
Overview
7
7
years of professional experience
Work History
IT User Support Specialist
Aether Technology
08.2020 - 09.2022
- Troubleshoot hardware, software, and network issues, aiming for quick and effective problem resolution.
- Respond to user inquiries via phone, email, or in-person, while ensuring prompt and courteous service.
- Collaborate with team members to escalate and resolve complex technical issues, maintaining a high level of customer satisfaction.
- Assist in the deployment and setup of new workstations, ensuring proper hardware and software configuration.
- Maintain accurate documentation of support tickets, resolutions, and knowledge base articles.
User Support Technician
Abuja Electricity Distribution Company, AEDC
03.2019 - 03.2020
- Worked on the local websites, implemented new functions
- Assisted in user support, troubleshooting software and hardware issues
- Assisted with basic network issues
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained master RMS list of users across various platforms, and direct and remote access points.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Mobile Application
10.2017 - 03.2018
- Designed and Developed two mobile applications using androidstudio and Microsoft visual studio
- Compared both platform for sppedand performance
- Google Api was implemented for locations services such as nearbyrestaurants and shops
Website
01.2016 - 01.2017
- Performed root cause analysis to detect website defects
- Executed test cases to compare actual and expected outputs against acceptance criteria
InternMV
MV global
08.2016 - 11.2016
- Transport company formula 1
- Transport specialistinvolved with formula 1 teams and their pit lanes
- Designed new logos, PHP Java python Microsoft officejavascript CSS AI MySQL HTML
- Android studio PowerPoint XAMPP
Education
Post-Degree Certificate - Web Development
Humber College
Toronto, ON09.2024
Post-Degree Certificate - Enterprise Software Development
Humber College
Toronto, ON08.2023
Bachelor Of Science - Computer system
Heriot Watt University
07.2018
Skills
- IT Diagnostics
- Service Desk Team Management
- Technical Documentation Development
- Data Connectivity
- Troubleshooting
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Desktop Partitioning Software
- Customer Service Excellence
- Hardware and Software Installation
- Network Configuration and Maintenance
- Remote Support Tools
- Ticketing Systems
- Knowledge Base Management
- Communication and Interpersonal Skills
- Remote Support
Languages
English
Native or Bilingual
Timeline
IT User Support Specialist
Aether Technology
08.2020 - 09.2022
User Support Technician
Abuja Electricity Distribution Company, AEDC
03.2019 - 03.2020
Mobile Application
10.2017 - 03.2018
InternMV
MV global
08.2016 - 11.2016
Website
01.2016 - 01.2017
Post-Degree Certificate - Web Development
Humber College
Post-Degree Certificate - Enterprise Software Development
Humber College
Bachelor Of Science - Computer system
Heriot Watt University
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