Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nurat Abdulkarim

Hamilton,ON

Summary

Experienced administrative and technical support professional with over 5 years in customer service and office operations.Skilled in appointment scheduling, record management, and preparing detailed reports and documentation.

Strong communicator with a proven ability to perform under pressure in fast-paced environments.

Maintains high standards of accuracy, confidentiality, and organizational efficiency.

Proficient in Microsoft Office Suite, database systems, and client-facing roles.

Effectively supports cross-functional teams and contributes to smooth administrative workflows.

Overview

7
7
years of professional experience

Work History

Senior Technical & Administrative Support Advisor

Concentrix
01.2025 - Current
  • Scheduled and confirmed appointments while managing inbound communications from clients and internal teams
  • Transcribed and formatted reports, meeting agendas, and internal documents for review and distribution
  • Maintained confidential client files and documentation with strict attention to privacy and data protection policies
  • Assisted with administrative processes, including claim form completion and billing support
  • Conducted interviews to gather necessary documentation, histories, and case-related data
  • Supported office supply inventory management and routine reporting processes
  • Trained junior team members in systems, software use, and documentation procedures

Technical Support Representative

Concentrix
02.2024 - Current
  • Delivered professional client support, resolving inquiries with accuracy and adherence to standard procedures
  • Managed data entry, internal reporting, and electronic correspondence tracking
  • Supported ongoing process improvements for appointment scheduling, documentation, and issue tracking

Technical Support Representative

Capstone IT Solutions
01.2022 - 02.2023
  • Handled software-related technical issues, user onboarding, and documentation support
  • Created and updated knowledge base articles and support documentation
  • Maintained organized client records and followed up on pending support queries

Customer Service Agent

Fone Mart Marketing Limited
10.2018 - 12.2021
  • Scheduled client meetings and assisted in the management of service-related records
  • Delivered bilingual support in English and Yoruba to assist clients with product inquiries and contract renewals
  • Documented and updated customer files while maintaining strict confidentiality
  • Achieved 90% customer satisfaction rating based on service quality surveys

Education

Bachelor Of Technology - Information And Communication Technology

Modibbo Adama University of Technology
Yola, Nigeria

Skills

  • Appointment Scheduling & Calendar Management
  • Electronic Documentation & Report Preparation
  • Confidential File Management & Insurance Claims Support
  • Office Administration & Record Keeping
  • Financial Statement Prep & Billing Assistance
  • Training & Team Support
  • Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint)
  • Software Systems: Sage, SAP, Oracle, Dayforce
  • Attention to Detail & Data Accuracy
  • Strong Verbal and Written Communication
  • Multilingual: Fluent in English and Yoruba
  • Adaptability in Fast-Paced, High-Volume Environments

Timeline

Senior Technical & Administrative Support Advisor

Concentrix
01.2025 - Current

Technical Support Representative

Concentrix
02.2024 - Current

Technical Support Representative

Capstone IT Solutions
01.2022 - 02.2023

Customer Service Agent

Fone Mart Marketing Limited
10.2018 - 12.2021

Bachelor Of Technology - Information And Communication Technology

Modibbo Adama University of Technology

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Nurat Abdulkarim