Nurali Tursunmamat
Richmond Hill,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Trainee Software Engineer
Conestoga college
Waterloo, Ontario
01.2024 - 08.2024
- Developed, tested and deployed software applications using Java, JavaScript, HTML and CSS.
- Maintained source control systems to ensure versioning consistency across projects.
- Optimized existing programs for improved performance and scalability.
Customer Service Representative
Agriculture Bank of China Jilin Branch
ChangChun , Jilin
02.2022 - 10.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Graduate Certificate - Computer Applications Development
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON 01.2024 - 08.2024
Bachelor of Arts - Finance
Jilin University of Finance And Economics
Changchun , Jilin 08.2018 - 07.2024
Skills
- Java programming
- C# Programming
- HTML and CSS
- Source control management
- Customer support
- Financial Services
- Market Research
- Customer service improvement
- Team collaboration
- Problem solving
- Attention to detail
- Customer feedback analysis
- Conflict resolution
- Time management
- Effective communication
- Adaptability to change
- Web development
- Mobile app development
- User interface design
- Unit testing
- Social media
Languages
Uyghur
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Advanced (C1)
C1
Certification
- Graduate certificate of Computer applications development
- Bachelor of economics
Accomplishments
- Silver medal for Network+ Entrepreneur competition in Jilin University of Financial and economic
Timeline
Trainee Software Engineer
Conestoga college
01.2024 - 08.2024
Graduate Certificate - Computer Applications Development
Conestoga College Institute of Technology And Advanced Learning
01.2024 - 08.2024
Customer Service Representative
Agriculture Bank of China Jilin Branch
02.2022 - 10.2023
Bachelor of Arts - Finance
Jilin University of Finance And Economics
08.2018 - 07.2024