Nuradin Hassan
Toronto
Summary
Experienced with customer interaction and support, ensuring client satisfaction through effective problem resolution. Utilizes communication and active listening to address customer needs promptly. Track record of maintaining high customer satisfaction and fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Call Agent - Calling Center
KGS Research
01.2023 - 01.2024
- Handling outbound calls regarding topics such as surveys for healthcare campaigns or political campaigns
- Maintaining records such as callbacks, and survey data
- Worked remotely, maintaining a good schedule and staying on task
- Consistently remained professional and following campaigns scripts
Escort Guard/Concierge Security
Elite Residential Concierge
01.2022 - 01.2023
- Ensuring the safety of a property or facility while also providing customer service
- Monitoring surveillance cameras, controlling access, handling inquiries, and assisting residents or visitors
- Maintained up-to-date knowledge of COVID-19 testing and contact tracing protocols and procedures
- Distributed COVID-19 educational material to visitors to increase awareness and provided basic medical assistance when needed
Security Guard
Tennis Canada
01.2022 - 01.2023
- Worked Security for the York University Convocation event
- Controlled large crowds and gatherings, as well as provided security entrance
- Worked in multiple positions during intense workdays
- Handled the security entrance for several parking lots
- Constantly on radio responding to calls
- Ensuring I'm always committed, vigilant and alert
Customer Experience - Client Service / Sales Associate
Canada's Wonderland
01.2019 - 01.2020
- Responsible for Greeting Customer
- Help customers find commodities/items needed
- Price check all items for customers
- Processed cash and credit card payment transactions…
- Organized Merchandise by zoning departments
- Participated in Grassroots planning for future
Education
High School Diploma -
Weston Collegiate Institute
Toronto, ON05-2020
Skills
- Ability to communicate with customers to help satisfaction
- Excellent customer service skills
- Strong time management
- Effective leader
- Able to fluidly work in tough situations
- Strategic planning
- Excellent written and oral communication skills
- Comfortable in fast paced work environments
- Customer communications
Certificates And Achievements
- First Aid/CPR Certificate
- Ontario Security Guard License
Languages
English
Native or Bilingual
Somali
Limited Working
French
Limited Working
Timeline
Call Agent - Calling Center
KGS Research
01.2023 - 01.2024
Escort Guard/Concierge Security
Elite Residential Concierge
01.2022 - 01.2023
Security Guard
Tennis Canada
01.2022 - 01.2023
Customer Experience - Client Service / Sales Associate
Canada's Wonderland
01.2019 - 01.2020
High School Diploma -
Weston Collegiate Institute
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