Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

NURADIN AJAB

Toronto

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Claim Benefit Specialist

Assurant
09.2024 - 03.2025
  • Followed up with customers on unresolved issues.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Modified, updated and processed existing policies in English and French.

IT Analyst Intern

Obsidi
04.2024 - 09.2024
  • Improved usability with incorporation of useful application packages and features
  • Tested, maintained and monitored computer programs and systems, including coordinating installation of computer programs and systems
  • Conducted and organized systems with flow charts and logic diagrams
  • Supported users with technical troubleshooting and software updates
  • Identified issues and solutions to eliminate backlog and maximize workflows

Health and Safety Rep and Carpenter

Paramount / Limen
05.2019 - 05.2024
  • Facilitated safe and proper operation of equipment and tools to prevent harm to team members
  • Provided labor support to carpenters, masons and other skilled trades
  • Enhanced overall safety through improved training programs and safety equipment
  • Improved worker knowledge with right-to-know programs covering hazardous substances found in each workplace
  • Communicated towards workers from hazardous work conditions by recommending changes to methods, processes and materials used in different environments

Bilingual Corporate Concierge

John Paul
02.2017 - 04.2019
  • Managed high-end clientele requests by researching and recommending luxury travel arrangements, contributing to increased client satisfaction and retention
  • Fulfilled travel bookings for air, hotel, and car rentals, resulting in a 30% increase in repeat bookings
  • Kept up-to-date with industry trends and luxury brands, providing top-tier service tailored to individual customer needs

Bilingual Customer Specialist

Bell Media
01.2014 - 01.2016
  • Handled large volumes of inbound and outbound customer calls, resolving over 90% of customer complaints and inquiries on the first contact
  • Delivered excellent customer service, improving overall customer satisfaction ratings by 10%
  • Identified client needs through in-depth issue clarification and offered effective solutions to enhance customer experience

Education

Diploma - Civil engineering technology

George brown college
Toronto, ON
03.2019

High School Diploma - undefined

College Français
Toronto, ON
06.2014

Skills

  • Autocad
  • Cybersecurity Fundamentals
  • IT Troubleshooting
  • IT Governance
  • IT support experience
  • Python
  • Linux
  • SQL

Certification

  • Bilingual Certificate
  • Google Cybersecurity Certificate
  • Hoisting and rigging basic
  • Worker health and safety awareness 4 steps
  • WHMIS Certification
  • Boom supported elevated work platform
  • Working at Heights Certificate
  • Fall protection
  • CSTS 2020
  • Confined Space
  • CSO
  • H2S Alive
  • First Aid and CPR

Languages

French
Native or Bilingual
English
Native or Bilingual

Personal Information

Willing To Relocate: Anywhere

Timeline

Senior Claim Benefit Specialist

Assurant
09.2024 - 03.2025

IT Analyst Intern

Obsidi
04.2024 - 09.2024

Health and Safety Rep and Carpenter

Paramount / Limen
05.2019 - 05.2024

Bilingual Corporate Concierge

John Paul
02.2017 - 04.2019

Bilingual Customer Specialist

Bell Media
01.2014 - 01.2016

High School Diploma - undefined

College Français
  • Bilingual Certificate
  • Google Cybersecurity Certificate
  • Hoisting and rigging basic
  • Worker health and safety awareness 4 steps
  • WHMIS Certification
  • Boom supported elevated work platform
  • Working at Heights Certificate
  • Fall protection
  • CSTS 2020
  • Confined Space
  • CSO
  • H2S Alive
  • First Aid and CPR

Diploma - Civil engineering technology

George brown college
NURADIN AJAB