NURADIN AJAB
Toronto
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Claim Benefit Specialist
Assurant
09.2024 - 03.2025
- Followed up with customers on unresolved issues.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Modified, updated and processed existing policies in English and French.
IT Analyst Intern
Obsidi
04.2024 - 09.2024
- Improved usability with incorporation of useful application packages and features
- Tested, maintained and monitored computer programs and systems, including coordinating installation of computer programs and systems
- Conducted and organized systems with flow charts and logic diagrams
- Supported users with technical troubleshooting and software updates
- Identified issues and solutions to eliminate backlog and maximize workflows
Health and Safety Rep and Carpenter
Paramount / Limen
05.2019 - 05.2024
- Facilitated safe and proper operation of equipment and tools to prevent harm to team members
- Provided labor support to carpenters, masons and other skilled trades
- Enhanced overall safety through improved training programs and safety equipment
- Improved worker knowledge with right-to-know programs covering hazardous substances found in each workplace
- Communicated towards workers from hazardous work conditions by recommending changes to methods, processes and materials used in different environments
Bilingual Corporate Concierge
John Paul
02.2017 - 04.2019
- Managed high-end clientele requests by researching and recommending luxury travel arrangements, contributing to increased client satisfaction and retention
- Fulfilled travel bookings for air, hotel, and car rentals, resulting in a 30% increase in repeat bookings
- Kept up-to-date with industry trends and luxury brands, providing top-tier service tailored to individual customer needs
Bilingual Customer Specialist
Bell Media
01.2014 - 01.2016
- Handled large volumes of inbound and outbound customer calls, resolving over 90% of customer complaints and inquiries on the first contact
- Delivered excellent customer service, improving overall customer satisfaction ratings by 10%
- Identified client needs through in-depth issue clarification and offered effective solutions to enhance customer experience
Education
Diploma - Civil engineering technology
George brown college
Toronto, ON03.2019
High School Diploma - undefined
College Français
Toronto, ON06.2014
Skills
- Autocad
- Cybersecurity Fundamentals
- IT Troubleshooting
- IT Governance
- IT support experience
- Python
- Linux
- SQL
Certification
- Bilingual Certificate
- Google Cybersecurity Certificate
- Hoisting and rigging basic
- Worker health and safety awareness 4 steps
- WHMIS Certification
- Boom supported elevated work platform
- Working at Heights Certificate
- Fall protection
- CSTS 2020
- Confined Space
- CSO
- H2S Alive
- First Aid and CPR
Languages
French
Native or Bilingual
English
Native or Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Senior Claim Benefit Specialist
Assurant
09.2024 - 03.2025
IT Analyst Intern
Obsidi
04.2024 - 09.2024
Health and Safety Rep and Carpenter
Paramount / Limen
05.2019 - 05.2024
Bilingual Corporate Concierge
John Paul
02.2017 - 04.2019
Bilingual Customer Specialist
Bell Media
01.2014 - 01.2016
High School Diploma - undefined
College Français
Diploma - Civil engineering technology
George brown college
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