Summary
Work History
Education
Skills
Languages
Timeline
Generic

Nura Omer

North York,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

Amazon
  • The individual engages customers by answering questions, suggesting information, opening accounts, maintaining records, resolving problems, recommending products, analyzing customer data, and contributing to team efforts.

Customer Service Representative

Concentrix
  • Handling 80 daily social media questions, achieving a 95% response rate in under 15 minutes
  • Utilizing Sugar CRM system for case creation, first-time customer issue resolution, and community post editing.

Logistics / Returns Coordinator

PFS warehouse
  • The role involves managing returns procedures, minimizing exceptions and damages, facilitating customer returns, maintaining inventory, and ensuring an exceptional customer experience.

Social Media Specialist

Jolly Chic
  • The job involves serving customers through social media and sending notifications for apps, creating text and email notifications, producing application reports, creating FAQ content, posting tutorials on social media, and planning monthly content.

CS Quality Assurance Specialist

Bondoq store
  • Offering reliable, high-quality service to all agents and channels, enhancing their performance, identifying training needs, monitoring, generating reports, sharing findings with management, assessing interactions, providing feedback, analyzing customer service metrics, and cultivating a positive team culture.

Education

Business management -

Oxford college
Mississauga, Ontario
01.2023

E-commerce bachelor's degree -

Saudi Electronic
Riyadh, Saudi Arabia
01.2015

Skills

  • Decision-making
  • Problem-solving
  • Adaptability
  • SugarCRM
  • Complaint resolution
  • Customer satisfaction measurement
  • Lithium
  • Zendesk
  • Social media management
  • Adobe InDesign
  • Microsoft office skills
  • Customer Service
  • Staff Training

Languages

English
Professional Working
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Amazon

Customer Service Representative

Concentrix

Logistics / Returns Coordinator

PFS warehouse

Social Media Specialist

Jolly Chic

CS Quality Assurance Specialist

Bondoq store

Business management -

Oxford college

E-commerce bachelor's degree -

Saudi Electronic

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Nura Omer