Nura Nejad
Carlsbad
Summary
Sales professional with a strong track record in driving revenue growth through exceptional customer engagement and relationship building. Adept at identifying client needs, delivering tailored solutions, and exceeding sales targets in both retail and fitness environments. Recognized for adaptability in fast-paced settings, strong communication skills, and the ability to foster customer loyalty. A collaborative team player with a passion for fitness, brand representation, and creating premium customer experiences.
Overview
3
3
years of professional experience
Work History
Sales Associate
Orangetheory
11.2022 - 02.2024
- Conducted outreach and follow-up calls to potential clients, converting leads into memberships.
- Greeted and checked in members, providing a high level of customer service to enhance member satisfaction.
- Gave studio tours and explained Orangetheory’s unique heart rate-based training system to new prospects.
- Assisted in organizing promotional events to boost membership sign-ups and brand awareness.
- Managed administrative tasks such as booking classes, updating client accounts, and handling membership inquiries.
Membership Sales Representative
Crunch Fitness
08.2021 - 04.2022
- Provided exceptional customer service by greeting members, answering inquiries, and resolving concerns, ensuring a positive gym experience.
- Sold memberships and upsold premium packages, consistently achieving or exceeding monthly sales targets.
- Assisted with front desk operations, including check-ins, appointment scheduling, and handling payment transactions.
- Maintained a clean and welcoming environment, ensuring all front desk and lobby areas met brand standards.
- Educated prospective members on Crunch’s amenities, class schedules, and membership benefits to drive conversions.
- Built strong relationships with members, fostering retention and engagement.
Retail Sales Associate
Lululemon
10.2020 - 01.2021
- Delivered personalized shopping experiences by engaging with guests, understanding their needs, and recommending the right products.
- Maintained in-depth product knowledge of Lululemon’s technical fabrics and athletic wear to educate customers and drive sales.
- Processed transactions efficiently while handling returns, exchanges, and customer concerns with professionalism.
- Assisted in visual merchandising and inventory restocking to ensure an appealing store layout and seamless customer experience.
- Collaborated with team members to meet daily sales goals and provide a high-energy, community-driven shopping environment.
Education
Bachelor's Degree - Cognitive Science
University of California, San Diego
La Jolla, CA06-2025
Associate Degrees - Math and Science
MiraCosta Community College
Oceanside, CA05.2023
Diploma -
Cathedral Catholic High School
Del Mar, CA06.2020
Skills
- Membership Sales & Lead Conversion
- Customer Service & Client Relations
- Teamwork and Collaboration
- Multi-tasking Strength
- Fitness Industry Knowledge & Brand Representation
- Front Desk Operations & Check-ins
- Problem-solving skills
- Payment Processing & Administrative Support
- Retail Sales & Product Knowledge
- Microsoft Office
- Java
- Python
Awards
- MiraCosta Honors Scholar
- President's List at MiraCosta College
- Honor Roll at MiraCosta College
- Phi Theta Kappa Member at MiraCosta College
- Most Improved Award at Cathedral Catholic's Rowing Team
- MiraCosta College Presidential Service Award
- Provost Honors Roll at University of California, San Diego
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Sales Associate
Orangetheory
11.2022 - 02.2024
Membership Sales Representative
Crunch Fitness
08.2021 - 04.2022
Retail Sales Associate
Lululemon
10.2020 - 01.2021
Bachelor's Degree - Cognitive Science
University of California, San Diego
Associate Degrees - Math and Science
MiraCosta Community College
Diploma -
Cathedral Catholic High School
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